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“Service with an extra (s)mile” 4 of 5 bubbles
Review of Chase Suite Hotel Brea

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Chase Suite Hotel Brea
Ranked #2 of 5 Hotels in Brea
Certificate of Excellence
Andover, Massachusetts
1 review
“Service with an extra (s)mile”
4 of 5 bubbles Reviewed April 10, 2014

Spent 1 1/2 days at the hotel and needed a morning shuttle connection to nearby business. The (pre-arranged) shuttle driver was not there (Unfortunate), but no problem for the manager (Crystal) at the hotel. She herself got the bus key jumped in and drove me to my destination.... Wow, that was a welcome surprise and shows the general service friendly approach in this particular hotel. Similarly positive I rate the breakfast (basic), and the evening happy hour (2 alcoholic beverages on the house) with snacks. An efficient pleasant stay for a great price.

  • Stayed April 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank 11roland_h111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChaseSuiteHotel, General Manager at Chase Suite Hotel Brea, responded to this review, April 14, 2014
So great to hear about your experience! I'm so glad you were able to take advantage of all of our amenities. I love hear when our managers go above and beyond (which is what they do on a daily basis) but hearing about it via Tripadvisor really makes their day! Thank you! We hope in your next visit to the Brea area you choose us once again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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235 reviews from our community

Traveler rating
    97
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    34
    12
    12
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (63)
Date | Rating
  • English first
  • German first
  • Japanese first
  • Spanish first
  • Any
English first
Placitas, New Mexico
Level Contributor
13 reviews
6 hotel reviews
3 of 5 bubbles Reviewed April 1, 2014

The hotel is older than the pictures portray. We were traveling with a pet and the room they gave us was on the street side which is very noisy and the room had an odor to it. I asked to change our room but was told they had no more pet rooms available. Had to go out and buy some room fresher. They only change your towels and sheets every four days unless you ask for service. The sink plug on the vanity could not be used because the mirror blocked the handle from being able to pull it up. The TV's are very small. For the price of the room and extra charge for the dog, we were disappointed in our accommodations. It was hard to get in an out of the location and there is limited parking. Had trouble getting WiFi access, worked some days and not others. The breakfast options were satisfactory.

Room Tip: Request a room inside the courtyard. Supposedly, less street noise.
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  • Stayed March 2014, traveled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Evita167
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChaseSuiteHotel, General Manager at Chase Suite Hotel Brea, responded to this review, April 14, 2014
Thank you for taking the time to review our hotel. It is comments such as yours that allow us to continue growing. Please rest assured that all of your comments have been address and noted. Thank you for taking the time to inform us and we hope you allow us to serve you another time while visiting Brea, and I do hope the next time you will feel better served, which is all we strive for.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tehran, Iran
1 review
5 of 5 bubbles Reviewed March 16, 2014

i stayed at chase with my family for 1 month ,
great place
peaceful
good breakfast
clean room
best daily service
and what i saw in the photos when i was booking it was really true..nice kitchen with new appliances .

  • Stayed February 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Abdolali T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChaseSuiteHotel, General Manager at Chase Suite Hotel Brea, responded to this review, April 14, 2014
Thank you so much taking the time to review our hotel and letting us know about your great experience with us, we love hearing about it! Thanks again and hope to see you in the near future on your next visit to Brea!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 bubbles Reviewed March 11, 2014 via mobile

Great customer service and great price. Great room service. Free com primary breakfast and great rooms. I definitely suggest people to stay here. Very friendly. Very hospitality. Great discounts. Have kitchen living room and fireplace. Amazing vacation stay.

Stayed March 2014, traveled with friends
Helpful?
Thank charlie r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChaseSuiteHotel, General Manager at Chase Suite Hotel Brea, responded to this review, March 13, 2014
Thank you so much for letting us know about your stay! We are always ecstatic to hear that our guests have been well served while staying at our "home." Thank you again and hope to see you again in the near future on your travels to the Brea area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tempe, Arizona
Level Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed February 24, 2014

We are a family of 6 from Arizona who went on a mini vacation to Knotts Berry Farm over Valentines weekend. Chase Suites was close to freeways, shopping, food, and entertainment. We arrived early and our room was not ready yet so we went to Carbon Canyon Regional Park to pass the time. I must say that the park was just beautiful!

Chase Suites accommodated us by not putting feather pillows and comforters in the bedroom (we have allergies to feathers). The suite (room 526) was immaculately clean and super comfortable. The full kitchen had all the amenities) of home: stove, dishwasher, microwave, fridge, sink, dishes, utensils, pot/pan. I didn't even know there was a sofa bed until we got there; so EVERYONE slept comfortably! I will definitely stay there again.

Room Tip: Suggestion: If you have small children a bottom floor unit maybe best as I felt we were a bit noisy...
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  • Stayed February 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank dmolross
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChaseSuiteHotel, General Manager at Chase Suite Hotel Brea, responded to this review, February 26, 2014
Thank you for taking the time to let us know about your awesome experience with us! I'm so glad to hear you were able to take advantage of all of our amenities and you were able to explore our beautiful city! Thank you again and hope to see you again in your next visit to the area!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phoenix, AZ 85016
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed February 18, 2014

This was a great hidden treasure in Brea, California. My husband and I traveled to see our son play basketball for a tournament and the service was friendly and helpful at all hours of the night.
Breakfast was hot and ready and the rooms were clean every time we arrived back to our rooms. I would definitely stay at this hotel again.

Room Tip: Stay in a One Bedroom Suite...They seemed to have more room than the Two Bedrooms suites....
See more room tips
  • Stayed February 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Hennix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChaseSuiteHotel, General Manager at Chase Suite Hotel Brea, responded to this review, February 26, 2014
Thank you for taking the time to review our hotel! We are so happy to hear when our guest have been well served as this is always our ultimate goal each and every day! Happy to hear you will choose us again on your next visit to the area!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
1 review
4 of 5 bubbles Reviewed February 15, 2014

Jennifer, I love you. Will you marry me?

Just kidding, super simple and VERY kind staff. Everyone I spoke to was great. Big rooms, as good service as anywhere else, tv's were kind of small. Location amazing, parks, coffee shops and starbucks for myself within 8-9 minute walk.

I very much enjoyed my stay, Jennifer took the time to make small talk and make everyone feel easy and good mood-ed. Another staff member helped arrange a cab, not a big deal, but so willingly and warmly. Good stay.

  • Stayed February 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank alex s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChaseSuiteHotel, General Manager at Chase Suite Hotel Brea, responded to this review, February 26, 2014
Great to hear you had a good experience during your stay with us as this is what we strive for each and every day to provide for our guests. We hope to see you again on your next visit to the area!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Chase Suite Hotel Brea

Property: Chase Suite Hotel Brea
Address: 3100 E Imperial Hwy, Brea, CA 92821-6719
Location: United States > California > Orange County > Brea
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool
Hotel Style:
Ranked #2 of 5 Hotels in Brea
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Chase Suite Hotel Brea 3*
Number of rooms: 88
Reservation Options:
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Also Known As:
Chase Suite Brea

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