I was very disaapointed with the the way i was treated by the manager (Abhram). We reserved 5 roooms for a family reunion in the month of November. I made my reservations September 1st. I received a call from Abhram Sept. 30th informing me that the hotel was over booked and that he could not honor our reservation and that there was really nothing he could do. He did offer to get us rooms 20 miles away for the same price. When i went online to see the hotel and to check out the prices they were about $10 cheaper. So he was not doing us any favors...but he thought he was. Then he offered me 1 free night ( good only at his hotel)and dinner good for one year begining Sept 30. I informed him that i live 10 hours away and and I only visit Brawley one time a year which is in November and i would not be able to take advantage of that offer. He was not even willing to extend it a until I return next year.
I called customer care and they even tried to talk to Abhram because even they thought it was not right. But to no avail.More
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