This place is basically a scam. I've been to some pretty bad hotels, but this one takes the cake. I've stayed in better hotels in the middle of nowhere in Burma where there are power outages and limited running water, but at least there are people in the hotel. Here, nobody. My girlfriend and I stayed here for one night in late July 2013 for $160, and it was horrible. I would not go here if someone payed me $160.
We got there a little late at 6 pm and there was nobody at the front desk, nobody in the lobby, and nobody in the restaurant. We were the only people in the entire "hotel." It was utterly deserted and spooky. There was a folder with our room information, keys and treasure hunt like directions to finding our so-called casita, which was a room in a unit, not an independent "casita". Just to begin, the floors were dusty since the doors are not entirely sealed. There were two beetles in the room. We turned on the central air conditioning, which was feeble and noisy, definitely not enough to cool down a room. Then we found that the shower didn't work. Warm water ran from the bath faucet, but when I switched to the shower, I got nothing. Not a drip. After fussing with it for a minute, I got a dribble. So I thought I would see if I could call the front desk in case someone was there, but there was no phone in the room. At this point we were thirsty, dirty, hot, and tired. At least we could jump in the pool? No, the surface was covered with bugs and various plants. I remembered reading on the website that there was ice. So I took my ice bucket to the lobby and looked for an ice machine. What I got was a cooler with a half inch of slushy water on the bottom. No ice. It's a good thing we brought cold water because the fridge was not cold at all.
We began to feel very unsafe in this place. There were no dead bolts on the locks, and the doors to our room were conventional locks, not electronic ones. Since there was no security guard, anybody with a picklock could have come in and entered our room, or any room for that matter. So for the night we put chairs against the doors just in case. The next morning we went to have breakfast and had our first sight of a person, who was nice enough and gave us our breakfast, which was okay. I checked for ice, still nothing. So we packed our bags and went over to La Casa del Zorro, which was like a heaven to this particular hell.
I get it...it's the desert and nobody wants to work during the summer hours. That being said, it's still the desert. People need air conditioning and ice and showers and if you can't deliver the basic necessities of being in the desert, then close up shop.
I would not recommend this place to anyone and I would warn people with families not to stay here as there is nobody to help you if you need something. Go to La Casa instead and have a great stay there.
- Official Description (provided by the hotel):
- The Palms at Indian head is a beautiful hotel at an unsurpassed location. We have a level of privacy and personalized service that cannot be compared with any other hotel. Our property is quiet with outstanding views and off the beaten path. We have a unique setting with 12 rooms and a mid-century modern architecture built on its own twenty acres of natural desert land. Our Hotel is complete with a large Olympic-size pool, oversized Jacuzzi and spacious patio area. $10 off breakfast per person at the Red Ocotillo restaurant off Christmas Circle. ... more less
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- Also Known As:
- The Palms At Indian Head Desert Hotel Borrego Springs