We booked a two night stay after buying a living social/groupon type deal to celebrate our 13th anniversary. I wish we had paid better attention to the deal, which promised reservations in a deluxe villa room. Upon arrival we were shown to a country room, which really wasnt bad, but not what we paid for. Unfortunately, we didn't print our a copy of the deal beforehand, and couldnt look up the deal on our phone without paying $10/day for wifi access. When we asked about the availability of the deluxe villa, we were gruffly told it was an extra $50/night. Our bad for not printing out the deal so we could call him on it. The owner also gave us a ton of attitude when we cancelled our couples massage (cancelled one day prior). Not a bad place, but for the price there are much nicer accomodations available nearby. And without the pompous attitude. The final insult was that he charged us the taxes due for the deluxe villa, despite our accomodations in the cheaper room. Lame.
On the plus side, the breakfast is far better than any included breakfast I've experienced.
All in all, the owner could take a few lessons in customer service. Or hire a manager and focus on handling the books.
- Official Description (provided by the hotel):
- Welcome to Sonoma Coast Villa & Spa: A Luxury Resort in Sonoma County An elegant luxury hotel in the north of California's Wine Country, Sonoma Coast Villa & Spa is waiting to refresh your senses, relax your body and enchant your palate. Evocative of a tranquil European villa warming in the California Russian River sunshine, Sonoma Coast Villa & Spa is the perfect place for your vacation, honeymoon, special event or weekend getaway from the Bay Area. Forty wineries sit within driving distance of the Villa, making it the perfect destination in Sonoma County for wine pilgrims and explorers. Our attention to detail and excellence fills every aspect of your experience, from the comfort of our beautiful hotel rooms to the five star cuisine of our organically stocked restaurant. Our inviting and private Courtyard Spa will revitalize you with a variety of massage and spa packages, administered by our knowledgeable, sensitive and thoroughly professional therapists. ... more less
- Reservation Options:
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- Also Known As:
- Sonoma Coast Villa Hotel Bodega
- Sonoma Coast Villa And Spa
- Sonoma Coast Villa Resort And Spa Sonoma County/Bodega