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“Front desk staff needs customer service training” 3 of 5 stars
Review of Blue Lake Casino Hotel

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Blue Lake Casino Hotel
Ranked #1 of 1 Hotels in Blue Lake
Certificate of Excellence
glendale
Level Contributor
38 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Front desk staff needs customer service training”
3 of 5 stars Reviewed March 17, 2013

When I called recently to make reservations, the reservation desk phone kept ringing and ringing - no answer. Then I called back and told the operator and he said the person who takes reservations was on a break and he told me to call back(!) Very strange. Anyway, my husband and I have stayed here several times because we have family in the area and this is a new and conveniently located hotel. The rooms are spacious (especially the bathrooms) and clean however the walls seems to be paper thin because you can hear the slightest noise in the adjoining room. I appreciated the two bottles of spring water in the room. On arrival and departure the front desk staff are monotone and brisk. Upon check out no one asked how we enjoyed our stay. It was "sign here" and be on your way basically.

Room Tip: If your room overlooks the parking lot you will hear noise from people arriving and leaving and some...
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  • Stayed March 2013, traveled with family
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
3 Thank anita w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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119 reviews from our community

Traveler rating
    43
    43
    16
    7
    10
See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
  • German first
  • Any
English first
Spring Valley, California
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed January 23, 2013

Have stayed at this hotel twice in the past month. Great rooms---very clean. There is a problem however with some of the "guests". We were in a room with an interior door between 2 rooms. Even though this is a non-smoking hotel, there was smoke pouring under the shared interior door. The group in that room were rowdy and loud---a lot of coming and going, loud music and (bad) singing. It continued all night, we did not feel safe in calling the front desk, so waited until morning. They did move us to another room, but we had to give up our balcony room, so the cretins next door could keep theirs. I realize this is a casino hotel and they probably don't want to anger the people spending money at the machines, but this is a real downside---not sure I'd stay there again. The hotel's comment was---"it's quieter on week days"

Room Tip: The desk said the "quietest" rooms are on the 4th floor----but that was where we were stay...
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  • Stayed January 2013, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
4 Thank traveller33119
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shelton, Washington
Level Contributor
52 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 stars Reviewed January 8, 2013 via mobile

There was at first a really nice feel with our room but as we started to settle in, the room was not worth the 117$ we paid for one night! The bathroom was very roomy which was nice compared to other hotels we had been in on our trip. The thin walls was an unpleasant surprise and pot being smoked in a room very close to ours was very distastefully tolerated by the staff! The morning local paper outside our door was nice but didn't excuse the leaky coffee pot that made a mess of some of our things. I called down to report it and they could have cared less to try and get us our morning cup of joe. Will never stay here again.

Casino: was ok, not great by any means. We lost our comp$ in less than 2 min and we decided to spend our money on a good dinner instead of gambling any more on very limited machines.

Food: I can not remember the name of the one we ate at but it was fabulous! Their sushi was very good and my husbands meal was good I assume since he polished it off in record time.

Again, pricey for the size of the place and I was not left with a good impression other than the food is worth the stop.

  • Stayed March 2012
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
5 Thank akginger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eureka, California
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed November 16, 2012

I love this place. The hotel is nice. Karaoke thursdays and sundays. Awesome promotions. Some security issues, as in they like cutting drunk people off, but thats ok. A must do if you are visiting the area.

Room Tip: get an odd numbered room for a balcony
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  • Stayed November 2012, traveled with friends
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank timmi420
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Port Orchard, Washington
Level Contributor
23 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed August 23, 2012

We drove by this hotel on our way to the coast, but when we could not get a room, we drove back to Blue Lake. We were pleasantly surprised at what a nice hotel this is - beautiful room, clean, lots of amenities, and a great value for the money. The service was really good at the hotel, in the casino and in the restaurants. We would definitely recommend this place to our friends and will stay there again when we are passing through that area.

  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
3 Thank DGPLLC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vacaville, California
Level Contributor
19 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed August 7, 2012

This was our second time staying here on a motorcycle trip. Front desk gave us a room location on first floor where we could keep an eye on our bikes. The rooms are large and nicely done. The beds very comfortable. The pool and spa area is a welcome sight after a ride. They could use some method to order food and drink while relaxing at the pool. The casino and the entertainment are fun at night. Everyone that works there was friendly and helpful. The food at the restaurant for breakfast and dinner was very good. Best place to stay in the area.

Room Tip: 2xs the rooms next to pool were quiet.
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  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank mds100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
stockton
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed August 5, 2012

we have stayed at several hotels and this by far has been the worst experiance we have ever incountered nothing but rude service for the so called main supervisor with a very SMALL man issue never never never again would we ever stay at this property again. I would sleep in my car before I would ever go back there... Highly Not Recommened!!!

Room Tip: rooms are ok
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  • Stayed August 2012, traveled on business
    • 1 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
5 Thank cinda g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Blue Lake Casino Hotel

Property: Blue Lake Casino Hotel
Address: 777 Casino Way, Blue Lake, CA 95525
Phone Number:
Location: United States > California > Humboldt County > Blue Lake
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 1 Hotels in Blue Lake
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Blue Lake Casino Hotel 3*
Number of rooms: 102
Official Description (provided by the hotel):
Enjoy a fun and relaxing stay at Humboldt County's premier luxury hotel. Blue Lake Casino & Hotel offers affordable, spacious, non-smoking rooms with FREE high speed WiFi plus views of the gorgeous Mad River Valley and pristine forests filled with coastal redwoods! ... more   less 
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Also Known As:
Blue Lake Hotel Blue Lake

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