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Reviewed February 21, 2018
for a stay in February 2018
The dirtiest place I’ve ever stayed in on any vacation I’ve been too. I will never use them again and you should either!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Feb 22, 2018
Thank you for sharing your experience with us..We are very sorry to hear that you were unhappy with aspects of your stay and it sounds like we could have done much better as this is certainly not the experience that we strive for. We do hope that you were also able to share these details on our Guest Survey upon departure so that our Management team can follow up and make this right for you. You and your feedback are very important and valuable to us and our Big Bear Vacations Team does strive to improve with each and every stay. We hope to have the opportunity to host you again in one of our many other homes to ensure that you have non other than an exceptional experience with us.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Travelers are raving about these Big Bear Region hotels