Ah, where to begin? First off, the original booking company we used, Red Awning, booked us in the Bear Necessities cabin with Cool Cabins for Memorial Day weekend (we have the email confirmation). When I called Cool Cabins on Friday morning to see if we could check in slightly earlier than 4pm, I was informed that the cabin had already been rented (!). Barbara was helpful, though, and did send through a list of cabins that were available at similar pricepoints for Memorial Day. Priority One was for us to find someplace to stay...so we ended up choosing Little Brown Bear, which happened to be available. Some of the property reviews on the Cool Cabins indicated that the carpeting was dirty, the furniture run down and uncomfortable, and there were holes in the walls. However, those reviews were posted over a year ago, and mgmt had responded to the review assuring upgrades, so we felt confident in our decision.
We arrived at the office to pick up the keys. Service was adequate, if distracted. We received instructions on how to access the cabin & keys, so went to the property.
We arrived at the property (in the fog and rain) and the lockbox code did not work. I called the Cool Cabins office, who said that they would send someone. We waited in the dark in the rain in our car for 30 minutes - no one showed. So we called Cool Cabins again, who said they would send a maintenance guy and that they "didn't know what happened" to the person that they thought they had sent originally. I would like to point out that all this time, they had my cell phone and could have called me with an update. So another twenty minutes later, no sign of the maintenance man. We called Cool Cabins again, who said he was 'on his way', and we started to make our contingency plans (find another hotel to stay the night, etc.). By the way, it is still raining, and is now dark. When the maintenance man showed up, he tried the lockbox and couldn't make it work either. Then when he called the office, someone on the other line gave him a different lockbox code, which thankfully worked. My question is, why didn't Cool Cabins give us the correct lockbox code either 1) when we checked in, or 2) when we called and said that the lockbox wasn't working? Either way, poor service & organization all around. We finally had access to the cabin, and decided to stay the night.
The cabin itself was barely serviceable -- carpet was filthy, including patches of stiff crud on the floor where something had been spilled and not cleaned up. Furniture (1 couch, 2 folding chairs) was caved in in the center so difficult to sit on (let alone sit on with any sort of comfort). Luckily we brought our own zero gravity chairs and ended up using those all weekend. Main bedroom was serviceable, bathroom was OK. Kitchen was listed as 'fully stocked', which translated to a plastic shopping bag of assorted silverware on top of a small microwave, and a handful of plates. At least the refrigerator and dishwasher worked...
I would definitely not stay in this property (Little Brown Bear) again, and will also not be using Cool Cabins to book my next stay in Big Bear. However, we did learn one helpful tip from the owner of our backup Bed & Breakfast - if you encounter any issues with your cabin rental in Big Bear, you should call the Big Bear Code Compliance hotline immediately (909) 866-CODE.
- Official Description (provided by the hotel):
- Escape to beautiful Big Bear with mild summer temperatures and snowy winters! Big Bear Cool Cabins invites you to be our guest in the beautiful mountains of Southern California. With more than 400 properties, ranging from single-room cabins to condos and entire lodges, Big Bear Cool Cabins has the perfect rental for your adventure. Located just a couple of hours from Los Angeles and Orange County, and about three hours from San Diego or Las Vegas, Big Bear Lake, Southern California is the perfect vacation destination. This year round resort features a beautiful lake for boating and fishing, the best slopes in Southern California for skiing and snowboarding, the National Forest for hiking, biking, and horseback riding, a quaint Village full of shops and restaurants, and much, much more. Whether you're looking for a woodsy cabin or a luxurious lakefront, you can choose the features you require to book your Southern California vacation with us. Big Bear Cool Cabins' friendly reservationists are ready to help you find the perfect accommodations for that vacation hat has been long awaited and well deserved. Check out each vacation rental online for availability, then give us a call! From all of us here at Big Bear Cool Cabins, we look forward to hosting you, your family and friends very soon. ... more less
- Reservation Options:
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- Also Known As:
- Big Bear Cool Cabins Hotel Big Bear Lake