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“Great place to stay!”
Review of Hillcrest Lodge

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Hillcrest Lodge
Certificate of Excellence
1 review
“Great place to stay!”
Reviewed February 16, 2014 via mobile

The cottage was lovely and the staff were great. Walking distance to restaurants and sledding. Very fun. Great for a family but also very romantic for a couple. Nice and private. We will definitely stay here again!!!

Stayed February 2014, traveled with family
Helpful?
Thank Danielle R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Val B, Owner at Hillcrest Lodge, responded to this review, February 20, 2014
Thank you for your review. We are continuing to make improvements to the Lodge, our rooms and outside patio areas. We are so happy you enjoyed your stay and look forward to seeing you again!
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131 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
Oxnard, California
1 review
Reviewed January 27, 2014

What schedule? what drama?
All that was gone as soon as we got to the Hillcrest Lodge.
A comfortable bed with a wood burning fireplace.
Evergreens everywhere. Not one noise of traffic.
It brings you back to what's simple, natural, and peaceful.
Friends and I will go back for more.

  • Stayed January 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Janet D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Val B, Owner at Hillcrest Lodge, responded to this review, January 29, 2014
Thank you for your wonderful review! All of us at the Hillcrest Lodge strive to make sure our guests will have an enjoyable and comfortable stay with us. Our recent additions to the Lodge are a complimentary bundle of firewood in your room. We also have added DVD movies that can be checked out at the front office. We look forward to seeing you again.
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Aliso Viejo, California
1 review
Reviewed January 21, 2014

The room was quite cozy. Everything was very clean. I appreciated the wonderful strong shower head--that was the best part after a long day of skiing. The staff was very friendly and helpful. My fridge went out and they replaced it within 10 minutes of my reporting it. The only negative to the place was the parking--not much of it and pretty tight to get in and out of--but I would stay there again, as it wasn't a deterrent.

Room Tip: The lodge is small, but centrally located within a mile to pretty much everything.
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  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Karen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Val B, Owner at Hillcrest Lodge, responded to this review, January 22, 2014
Thank you for your nice review. We were so happy we were able to change out the frig so quickly and you were so gracious about it. We also hope you & your family enjoyed the fresh pastries. Just our way of saying sorry for the frig inconvenience. Parking was a bit tighter than normal this past weekend because we did have some guests with multiple cars. We are looking at ways to improve upon that. There are many more upgrades and improvements in the works. We are very glad you enjoyed your stay at Hillcrest Lodge. We look forward to seeing you again.
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Santee, California
Level Contributor
116 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed January 7, 2014

My Family and I stayed Here last year January 9th, 2013 for our first Winter Family Vacation in Big Bear...WE LOVED IT and ESPECIALLY the service from Lori (assistant manager) and Curtis (all around handy man and staff)! See my review back then Jan. 9, 2013. Well, My family could not wait to get back again this year and although we did not time it right for Snow, We stayed January 2 - 5, 2014 The Hillcrest Lodge once again made our stay another one of our best vacations ever!
We stayed this time in unit #11. This was another great unit and fit all four of us well...2 kids and 2 adults. Last time we stayed in unit #4 and was better fit for us with a bigger kitchen but unit #11 had two bedrooms and large table for playing games etc.
All the Hillcrest staff was great!
The Hillcrest lodge is a short walk from the Alpine Slide, Across the street from a restaurant & brewery and two easy in and out driveways to the lodge.
The Hillcrest Lodge has great facilities we BBQ'D steaks, Corn on the cob and Mexican Onions on the outside grill for dinner one night!
MOST IMPORTANTLY among the great facilities, it is by far the people who work and run this place that makes the Hillcrest Lodge worth every penny!!!!
All the staff from room cleaners to handyman to the assistant manager make the Hillcrest Lodge the best value in town.
I spent a lot of time with Lori when booking my vacation on the phone both last year and this year. She is the most accommodating and honestly caring about my family vacation experience as anyone at any Hotel Establishment I have ever booked a stay. And then there is this guy Curtis or Curt, He is probably the best worker at any facility I have ever been! He is everywhere, doing everything! Greeting us on arrival, fixing a refrigerator door handle when we needed, cleaning rooms, assisting at the front desk when we checked in the 2nd time, making sure the BBQ worked for us, insuring we had our requested extra towels and toilet paper, and taking my kids to show them where a safe and nice place to play in the snow last year...WOW! Way extra and what will keep us coming back!!!!
Simply Put.....THE HILLCREST LODGE IS A GREAT FAMILY VACATION SPOT!

Room Tip: We are a family of 4 with a 14 and 12 year old child. We love unit #4 and also now unit #11. We a...
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  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dave A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rusty B, General Manager at Hillcrest Lodge, responded to this review, January 10, 2014
We sold the lodge. But we think you will feel just as good (or better) about the new owners, Val and Ken. They are really nice people dedicated to great service.

Thanks for your repeat business and fantastic review. Hope you will always return to Big Bear and The Hillcrest Lodge.
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Irvine, California
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed January 5, 2014

We stayed at the Hillcrest Lodge this past weekend and had a GREAT TIME! The cabin that we were staying in was perfect. My family of two adults and two kids lived comfortably from Thursday to Sunday. The room was very clean, and close to all the action without being in the busier part of Big Bear. The amenities were very helpful in not only keeping the cost down by making food rather than eating out, but it made for a much better "Family" atmosphere by making a fresh meal, having the fireplace going, and enjoying the company of family and friends in a setting that you never get from doing the same back in the city. The staff were very friendly, and were professional in making sure that our trip was perfect. A special thanks to staff member, Curtis, who would always say hello and ask how our day was going and see if there was anything that was need.
I am already looking to return there within the next couple of weeks, as well as will always look here for my first choice for accommodations. Thanks again to everyone at Hillcrest Lodge, and I look forward to coming back REALLY soon.

Room Tip: Room #904 is the room we were in and is very roomy for a family of four/five.
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  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Richard S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rusty B, General Manager at Hillcrest Lodge, responded to this review, January 7, 2014
Wow! You can't believe how rewarding it is to receive such high praise.

Susie and Rusty Barnes have enjoyed being hosts, but we are moving over to welcome the new owners, Val & Ken Bascom, to take over. The Bascoms are wonderful and will surely take Hillcrest Lodge to even greater heights (so to speak).

Susie and Rusty wish them great success and hope all our guests will return to see what Ken and Val add to a great little lodge.

Thanks for staying at Hillcrest.
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Simi Valley, California
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed October 14, 2013

We went up to Big Bear last weekend, and once again stayed at the Hillcrest Lodge. This is a great place to stay. The staff is very friendly and accommodating. They go out of their way to make sure your stay is fantastic. We decided to come up one day early and called at the last minute, no problem our room was available and they made sure is was ready for us when we arrived.
The rooms are very welcoming, and comfortable. We like to stay in the one bedroom cabin. We have also stayed in one of the single units, they are also very roomy and nice. (cabin #1, yes I think openning up the wall between the kitchen and bedroom is a good idea)
They have BBQ's and outdoor seating areas on site if you are in the mood for a home cooked meal, which was real nice.
The location is great, easy access to the Village, the Marina and the Mountains.
This place will always be my choice destination.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank svlorijt44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rusty B, General Manager at Hillcrest Lodge, responded to this review, October 24, 2013
Thank you once again! We have completed a couple small improvements this fall. Opening up the wall in ONE has not yet been done. We will likely wait until after the busy winter season because it may turn into a bigger job than we think (remodeling usually does).

We have added a couple "eyebrows" on the roof above the entries to ONE, TWO and FOUR so the rain and snow melt won't be such a bother when you're coming and going. We have completely redone the bathroom in TWO by replacing the cheezy plastic showing with a full tile one and moving the sink so there's much more room in the bathroom.

We have taken our customer's suggestions seriously and have added requested hooks and hangers, replaced a DVD that was sometimes a problem, changed our WiFi components for better service and spruced here and there as things are pointed out to us.

We will continue to improve and change as time and budget allows. Please keep letting us know what needs to be done. And please, keep those positive reports coming our way when we earn them.

Thanks again!
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Port Hueneme, California
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 29, 2013

First trip to Big Bear and we were pleased where we stayed. We stayed in the Meadow View Cabin which is a small but comfortable 2 bedroom/1 bathroom place on the main grounds. The cabin was extremely clean and was a comfortable stay for 2 adults and 2 children (7 & 11 years.) The fenced backyard area was a nice addition to allow the kids to safely play. We were an easy walking distance to the Alpine Slide and water slide and a longer walk (but still easy for kids) to the village area.
The staff on site, Lori and Curtis, were extremely helpful, friendly, and made us feel very welcome! We took advantage of the full kitchen and all appliances worked properly and there were enough dishes/utensils for all of our needs. There is a small area in the front of the lodge that has a ping pong table, sand box, outdoor seating and an outdoor fireplace. The girls enjoyed using this area a few times and we made smores at the outdoor fireplace. I would stay there again!
There wasn't a swimming pool so I left it unrated.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cheri F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rusty B, Manager at Hillcrest Lodge, responded to this review, September 4, 2013
It is so much easier to keep working hard when we are rewarded by reviews like yours. Thank you so much for taking the time. Lori and Curtis great inn keepers. They make all the difference between an okay stay and a very nice one.

Hope you'll return often.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hillcrest Lodge

Property: Hillcrest Lodge
Address: 40241 Big Bear Boulevard, PO Box 1872, CA 92315
Phone Number:
Location: United States > California > Big Bear Region
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites
Hotel Style:
Ranked #1 of 45 Specialty Lodging in Big Bear Region
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hillcrest Lodge 2.5*
Number of rooms: 12
Official Description (provided by the hotel):
Fresh paint, new wallpaper, hardwood flooring, flat-screen TVs, new linens and so much more has transformed Hillcrest Lodge into a charming and cozy get-a-way. Hillcrest is within a block of the Alpine Slide & snow play area and only a half mile from The Village and Big Bear Marina. There are restaurants, bakery and a Brewery half a block away. And the new tent venue for weddings and small concerts is just across the street. We know you'll want to stay with us. ... more   less 
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