Paid for 4 tickets with CASH (Big Bear is cash only) on January 11th. Although our 5 year old son could ride for free, we got him a ticket (25$ each), so he could have his own tube. After a few rides, his ticket fell off from the metal hook they installed on his pants, so we just put it in his pocket. No biggie. The guy with a very bad English, who works at the Covered Magic Carpet section, refused to let us go to the slide, demanding to get another ticket. It was 3:30pm and they close at 4pm. We said it's OK, we are almost done and showed him our tickets. He stopped the Magic Carpet, so my husband had to follow him and explain again why the ticket fell off. Seemed like they found a compromise and he let us go to the slide.
When it was our turn to use the Magic Carpet again, that same guy stopped the carpet (he operates it) and started demanding the new ticket (AGAIN!!!). And it was 3:45pm already. 15 minutes till they were suppose to close. You can imagine how angry we were. People behind us could not enter the carpet, because he closed the entrance and we could not go to the slide, because he was yelling that we had to see his supervisor. Almost ready to blow up, we left that carpet and went to the ticket office to replace that stupid ticket at 3:50pm.
After waiting in line (again) with a replaced ticket, we finally got on that Magic Carpet along with the other passengers and that dumb-head decides to purposely stop the machine! So you can imagine that all people standing on that carpet, would start falling, loosing their balance. It was 3:55pm.
We could go and see the supervisor and complain and etc, but it was the very first visit to the mountains for us as a family. I brought my father, who came from abroad, to show him the famous Californian Big Bear and just didn't want to ruin our moods and trip impressions.
But if you gonna come here, please beware that they don't care about their clients. More people would come, more money they'll make. The customer service is very very bad. The ATM lines are huge, the food is OK and it is really crowded.
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