The management company totally held this one together! We find out last minute there is no dock, so they allowed us to use a personal slip that was nearby so it all worked out just fine. The home itself accommodated perfectly 2 families (3 kids total) and Grandma and Grandpa (9 people total), and had room to spare. The view was great and we were able to fish off the shore in the back. The game room could use a little organization, and there was dirty underwear under the entertainment center and dirty clothes by jacuzzi which we kindly left a note on the counter about. Also the floors were filthy so it was unsettling walking around barefoot. But we didn't want to waste vacation time having someone come out so we just cleaned it ourselves. Overall though, we would have to say we would definetly stay here again we just may ask them next time to be sure the cleaning company steps it up a bit. Once again I can't tell you how nice and accommodating the management company Big Bear Destinations was, especially Nick and Tristen (sorry if I spelled names incorrectly).
|Check in / front desk||Service|