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“You should stay here”

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Best Western Big Bear Chateau
Ranked #1 of 19 Hotels in Big Bear Region
Certificate of Excellence
West Covina, United States
1 review
“You should stay here”
Reviewed October 9, 2013

Hotel staff very courteous and professional. They were very helpful in taking care of any issue we may have had. Great breakfast and courteous servers. Rooms were very clean and parking available for my boat and trailer.

  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Robert B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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646 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (75)
Date | Rating
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English first
Vallejo, United States
1 review
Reviewed October 5, 2013

The Chateau at Big Bear Lake was a quiet place to stay. It's off the main drag of Big Bear Lake so the rooms were quiet and cozy. Clean rooms/baths and a good, comfortable bed. Breakfasts were included and well made.

  • Stayed September 2013, traveled as a couple
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Review collected in partnership with Best Western

Helpful?
Thank Michael C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phoenix, United States
1 review
Reviewed October 3, 2013

Lovely setting in the cool pines nice change for a desert dweller. Like a private club in between summer season and ski season. Included breakfast was excellent. Stairs to second floor rooms can be a challenge for some with heavy luggage.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Best Western

Helpful?
Thank George F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chino, United States
Level 1 Contributor
4 reviews
4 hotel reviews
Reviewed September 15, 2013

This is the second time we have stayed at this Big Bear retreat since July. The staff is pleasing, the atmosphere makes our family feel special, the pool surrounded by tall pines is magical. Loved the view from our balcony, the jacuzzi and the wifi! Always a special experience!

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Ileene V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sherri h, Director of Sales at Best Western Big Bear Chateau, responded to this review, September 17, 2013
Thank you for the time to write a review about our facility and sharing your experience.
Glad to hear that your expectations were met. Have a great rest of the year
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Irvine, CA, United States
2 reviews
Reviewed September 13, 2013

We went up to Big Bear to escape the heat in Orange County. It is a very nice place to stay. It is close to biking & hiking as well as restaurants and a shopping center. The rooms are clean, the bed was comfortable, and the staff is helpful with advice on places to go. The breakfast is very good - they cook your eggs to order. The pool looked nice, but we didn't use it due to thunderstorms. I have stayed here in the past for a ski weekend and it is a nice location between the two Big Bear ski resorts.

  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Steven M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bothell, Washington
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 9, 2013

(This review is basically a copy/paste of what I wrote on Yelp)

Despite this hotel being somewhat old - it has a really nice home-y feeling to it.

The room were very clean - had a nice, decent sized flat screen and the bathroom was spotless. Rustic decor continued into the room which was adorned with a painting of a bear! I loved it. There was a fireplace, but I only used it once. Even in the winter it didn't feel necessary. Beds were soft and comfortable. Too easy to sleep in even if you have things to do in the morning.

What really made this place stand out to me were all the people that ran it. Everyone I ran into, from the cleaning staff to the bartender were incredibly polite and seemed to genuinely care. I think a lot of that may be due to the small town atmosphere you get when you come here. I was surprised considering how little I paid - I was expecting a sort of hands-off "motel experience".

So here's my tl;dr:

Service: Amazing. Friendly and personable people.
Price: Probably the least expensive I saw, at least on most of the travel websites. (which is why I chose it to be honest)
Rooms: Clean, well furnished. It was snowing outside but I never felt the cold unless I wanted to.
Location: The Captain's Anchorage restaurant nearby? Definitely go there. Trust me.

OH, and the free breakfast buffet! Ron Swanson would have been proud to sit at that one. They had the works: Eggs, sausage, bacon, potatoes and waffles. Awesome.

I would definitely stay here again.

Room Tip: They allow pets on the bottom floor if you have a dog or cat.
See more room tips
  • Stayed November 2012, traveled as a couple
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Helpful?
1 Thank ryanisjimdandy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
big bear, United States
1 review
Reviewed September 9, 2013

I enjoyed my stay at the Big Bear Best Western. The breakfast was more than adequate. The beds were a little stiff but the hot tub made up for it. We rode motorcycles and were able to park them in the protected area to keep them dry from the rain. The pool area was very clean and the workout facility seemed more than adequate (although we did not use it). Laundry service is unavailable on weekends so if you get rained on while riding your motorcycle you better have extra clothes with you.

  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Justin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Big Bear Chateau

Property: Best Western Big Bear Chateau
Address: 42200 Moonridge Road, CA 92315-1814
Phone Number:
Location: United States > California > Big Bear Region
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 19 Hotels in Big Bear Region
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Best Western Big Bear Chateau 3.5*
Number of rooms: 80
Official Description (provided by the hotel):
Discover this charming Big Bear Lake, California hotel-the closest full-service lodging to Snow Summit and Bear Mountain Ski Resorts. Welcome to the BEST WESTERN Big Bear Chateau, the perfect hotel for avid outdoorsmen and avid ski lovers alike. Located in inland Southern California, this Big Bear Lake hotel offers well-appointed guest rooms complete with a fireplace, pillow top mattresses, cable satellite television with Showtime and high-speed Internet access. The hotel offers an array of amenities including a seasonal outdoor heated swimming pool and hot tub, game room, fitness center, full business services and meeting/banquet facilities accommodating up to 140 people. The BEST WESTERN Big Bear Chateau also features the onsite Tiffany's cocktail lounge Serving a special food menu Friday and Saturday from 5:00-9:00 p.m. Guests staying at this California hotel will find themselves less than one mile from both Snow Summit and Bear Mountain Ski Resorts. The hotel also offers convenient access to outdoor activities such as hiking, golf, horseback riding, snowmobiling, fishing, sailing and skiing on Big Bear Lake. Less than ten miles away guests can also visit the Moonridge Zoo, Meadow Park and the Big Bear Convention Center. The BEST WESTERN Big Bear Chateau is ideal lodging for groups such as church camps, wedding parties or reunions taking place at Big Bear Lake. The city also hosts a variety of events including the Bear Country Fair, the Ride the Mountain Event, the International Chili Society Cook Off and the Big Bear Cowboy Gathering. The friendly, helpful staff at the BEST WESTERN Big Bear Chateau is ready to ensure a fun-filled memorable stay in Big Bear Lake, California. ... more   less 
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Also Known As:
Best Western Plus Big Bear Chateau Hotel Big Bear Lake
Best Western Big Bear Lake
Big Bear Lake Best Western

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