Our reservation was made several months in advance of our arrival. My credit card was charged $6.32 by Reservation Track which I thought would be adjusted when the entire room charge was applied. Never happened. Upon arrival I questioned the charge and was told that Reservation Track was a Pal Pal account that they use to verify credit. Although it was a small amount it was my responsibility to pay it and this was noted on their web site. Not wishing to make anything I let the issue go. However, on return home I searched their web site and found NOTHING that said I would be charged for a Reservation Track service. Lying to guests is not acceptable. Since I have already paid the $6.32 from a prior credit card charge I will not contest it. The web site says that certain cabins are 'rustic' and have been recently remodeled. Our cabin must have been remodeled 5 or 10 years ago. While the small TV did have many cable channels and the water was hot in the shower and sink I cannot think of anything else that would constitute 'remodeled.'
The love seat was so low to the floor that sitting down and getting up was challenging. The electric wall heater in the living/kitchen area did not heat the bedroom or bathroom. The temperature in the morning was near freezing and the heater was of no use. A huge metal fireplace commanded much of the living room and was not used, it had no value to heat the other rooms. The queen size bed filled up most of the bedroom and the small closet would only hold a few hanging clothes. Damaged weather stripping around the entrance door let in some cold air. The entrance to the parking lot near the office was easily accessed, however getting to the parking lot near the cabin required traveling back onto the highway and over a high asphalt mound, which probably kept water and snow run off from flooding the parking lot. A high clearance vehicle is required.The cabin parking lot was on a highway curve which in combination with the mound made entering and leaving the lot at best difficult if not dangerous considering the heavy and sometimes speedy traffic. Over all I would say that the term 'rustic' was an overstatement. But the pictures on the web site do show some cabins that are quite nice. I unfortunately did not have one of these cabins. Will not stay at this "resort" again.
- Official Description (provided by the hotel):
- We are a boutique-style lodge. We offer both upscale and rustic accommodations. Your pets are welcome in any of our rustic rooms. We are close to the lake, marinas, the Village, and the ski resorts. ... more less
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