DO NOT book here. They have the worst customer service. I called to complain about an experience I had, instead of maintaining good customer service, both owners got very defensive, allowed the conversation to escalate, even to the point where they hung up on me!! They even threatened me if I wrote a bad review. Oh well for them.
Even before my stay, the owners give out an attitude like you are an inconvenience to check you in. WARNING, they charge you 45 $, if you check in after 9pm and every hour after.....REGARDLESS. Even if you get stuck in traffic on the way up, which usually happens in winter due to accidents and chain stops. We left at 3pm and still barely made it. They were not making any exceptions. Again, bad service.
They try to give it a b& b feel, but the owners are just not welcoming. the rooms are super small, it is warm inside though. There is free wifi, that was nice. The breakfast sucks. Dinner is ok, but waaay over priced. Beside, it is far from the center area and you can't really walk anywhere unless in the summer..... probably.
bottom line, go somewhere else. Hotel stays like this are about feeling comfortable.
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- Also Known As:
- Knickerbocker Mansion Country Hotel Big Bear Lake
- Country Inn Big Bear Lake
- Big Bear Lake Country Inn