Big Bear is a great place to visit and enjoy the mountains. Had a cabin there for years and wanted a nostalgic family Thanksgiving reunion. Reserved with BigBearvacations.com and it was a total disaster. Too much to be said here but from the check-in to check-out to the Shore Acres shambles it was very bad. Our "lodge" had multiple health and safety issues. Many, many broken or missing items. Linens had not been changed. Found old clothes in the beds, trash, etc., throughout. Dealing with the company was frustrating to say the least and there are endless upcharges. Check out reviews elsewhere about this company and you will find the same reports for many years. Wish we had.