My family and overseas relatives were really looking forward to staying at the Marina Resort, our very first time here and at Big Bear. I booked our reservations (2 double rooms) through Expedia (our first time using it). However due to the approaching storm, the worst in the last 6 years, and not knowing if we would be able to make it back on time for our relatives to catch their return flights home, we were forced to cancel. We spoke with Angelina at the hotel and Expedia did too, trying to get them to refund us the full amount, but to no avail. They said we would have to pay 1 night for each room. We understand they have policies and regulations, but when special circumstances occur, travelers like us would appreciate a little flexibility and understanding. We cannot rate this property since we did not have a chance to stay there, but would think twice about booking a reservation, knowing that procedures and business as usual come ahead of special circumstances or emergencies.