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“Great Rental”
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Overview
Rental Home -
7 Bedrooms, 4 Bathrooms, Sleeps 16
Big Bear City, Big Bear Region, California

Reviews from our community

Average - based on 2 reviews
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Reviews from our community

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Cheryl A
Shorewood, Wisconsin
Level 5 Contributor
61 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Big House/Big Problems!”
Reviewed 4 weeks ago for a stay in June 2018

Vacasa is in the business of property management. They are not doing a good job. Rental properties are allowed to run down without proper care, cleaning, or maintenance. It's a shame because these lovely homes could really be spectacular with proper management.

We rented this nice, big house for a weekend college graduation celebration. Friends and relatives were joining us, so we needed lots of room. The pictures made this house look fabulous, so we were willing to pay $250/night for all the amazing amenities.

Once we arrived, the nightmare began. We got to the house at 8 p.m. and the code to retrieve the key from the lock box didn't work. Had to call the emergency number. We unloaded the car, picked bedrooms, and started unpacking. There were rodent droppings all over the kitchen! We had a nice evening together and went to bed. One of the platform beds was broken!

In the morning, as we were opening blinds, one whole set just fell off the wall. Fortunately no one was hurt. We went to get our breakfast out of the fridge and noticed that nothing was cold. We placed another call to the emergency contact number. Someone came out and told us we had "over filled" the refrigerator. What? We unloaded the fridge so it could cool down, but it never did. We called again that night and they said they'd have someone there first thing in the morning. Help didn't arrive until noon! This time, the maintenance person admitted there was a problem and tried to fix it, but was unsuccessful. They didn't offer any interim solutions, either. Just left us stranded while all our food spoiled on the counter!

All of our guests were good sports and we were able to enjoy our time together in the mountains - in spite of the dreadful condition of the house!

Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Jun 24, 2018
Thank you so much for taking the time to leave a review! We appreciate the honest feedback as it will only help us grow as a company.

We will be in contact with the local manager to make sure that the issues you faced during your stay are taken care of ASAP for future guest satisfaction!

We have since spoken to the guest and are in the process of taking action for the inconveniences they faced.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
1 review
“Great Rental”
Reviewed November 10, 2016 for a stay in May 2016

If you want to rent a great vacation home with all the comforts of home, this is it! We stayed for mother's day weekend and we loved it. The game room was where we spent most of our time! We felt at home and relaxed, definitely spacious and a great location. Loved every minute!! Very much recommend this vacation rental.

Traveling group: Extended Family
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2 guests
Adults2
Children0
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