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“Glad they are here, but needs some fine tuning”
2 of 5 bubbles Review of The Cave

The Cave
More attraction details
Attraction details
Recommended length of visit: 2-3 hours
Yucaipa, California
Level Contributor
193 reviews
58 attraction reviews
common_n_attraction_reviews_1bd8 113 helpful votes
“Glad they are here, but needs some fine tuning”
2 of 5 bubbles Reviewed February 12, 2014

My wife and I recently stopped in the new live venue called The Cave in Big Bear to watch the tribute band" The Who Revue. " It Is really nice that there is a live attraction in Big Bear and we want to encourage the owners to continue to invest in this venue and that is why we went to the show.

Having said that we have a few suggestions for you to improve the experience.
The marquee outside the door said the tickets were $10 yet when we went to the box office and said we will take two tickets we were charged $15 apiece. What's that all about? To add insult to injury in addition to the $30 fee they tacked on an additional $5.50 for something called a "order fee" and "convenience fee". Since they didn't have to do anything other than hand us the tickets we see this additional charge of $5.50 as just simple price gouging.

Hey, How about if we don't buy the tickets at all--will that teach you a lesson about charging money for a "convenience " fee that is completely bogus? I guess if we dont buy ANY tickets we certainly wont have to worry about paying an "order fee", right? I suggest you get your act together quickly if you intend to survive. Businesses in the Village without strong customer support have a short shelf life.

WE enjoyed the performance of the tribute band but the experience with purchasing the tickets at the higher than advertised price and the price gouging additional bogus fees left a real bad taste in our mouth. If you want our patronage in the future you need to reform the sharp business practices. I guarantee you this way of doing business will turn people off and it will only be a matter of time before your business dries up and blows away. We would certainly hate to see that happen.

Visited February 2014
Helpful?
5 Thank Clyde B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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28 reviews from our community

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Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Apple Valley, California
Level Contributor
4 reviews
common_n_attraction_reviews_1bd8 10 helpful votes
“Great Place!”
5 of 5 bubbles Reviewed February 9, 2014

We have been here twice, its close to home and a lot of fun, the staff is real friendly, the concerts we seen were tribute bands but very good! We got VIP both times and well worth the extra money! I highly recommend it!

Visited February 2014
Helpful?
1 Thank Trudy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Big Bear Lake, California
Level Contributor
162 reviews
39 attraction reviews
common_n_attraction_reviews_1bd8 82 helpful votes
“A NEW LIVE VENUE IN BIG BEAR LAKE”
4 of 5 bubbles Reviewed October 25, 2013

The Cave is a new live venue in the center of the Village in Big Bear Lake. We attended the Cowboy Gathering live show with the incomparable Sourdough Slim, which was our first exposure to this new venue. The seating has been modified from the old movie theater configuration of its past life and it also features a dinner theater style seating area with tables, if I recall correctly. Waitresses take drink orders from the patrons during intermissions and when it won't interrupt the performance. To date, most of the life performances have been by rock impersonation bands, but hopefully the musical choices will be expanded in subsequent "seasons". I wish Mr. Stone, the proprietor, success, since the only other similar venue for live performance is located in the City Civic Center, which is also quite nice.

Visited July 2013
Helpful?
1 Thank Stan W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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