My wife and I recently stopped in the new live venue called The Cave in Big Bear to watch the tribute band" The Who Revue. " It Is really nice that there is a live attraction in Big Bear and we want to encourage the owners to continue to invest in this venue and that is why we went to the show.
Having said that we have a few suggestions for you to improve the experience.
The marquee outside the door said the tickets were $10 yet when we went to the box office and said we will take two tickets we were charged $15 apiece. What's that all about? To add insult to injury in addition to the $30 fee they tacked on an additional $5.50 for something called a "order fee" and "convenience fee". Since they didn't have to do anything other than hand us the tickets we see this additional charge of $5.50 as just simple price gouging.
Hey, How about if we don't buy the tickets at all--will that teach you a lesson about charging money for a "convenience " fee that is completely bogus? I guess if we dont buy ANY tickets we certainly wont have to worry about paying an "order fee", right? I suggest you get your act together quickly if you intend to survive. Businesses in the Village without strong customer support have a short shelf life.
WE enjoyed the performance of the tribute band but the experience with purchasing the tickets at the higher than advertised price and the price gouging additional bogus fees left a real bad taste in our mouth. If you want our patronage in the future you need to reform the sharp business practices. I guarantee you this way of doing business will turn people off and it will only be a matter of time before your business dries up and blows away. We would certainly hate to see that happen.
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