We spent 2 nights in Thompson Hotel and this was the worse experience from our one month US tour.
The first issue was with the valet parking: they are charging a huge amount of money for parking on their premises but their service is extremely bad: the first day when we picked up the car we had to wait around 10 minutes for them to bring us the car and, when they finally brought it, the car was smelling like cigarettes and we also found a cigarette bud on the floor.
The second issue was when, after returning to the room, we realized that the maid has thrown away my night guard which I left on a napkin on the bathroom sink. After complaining to the reception they investigated and concluded that the maids have seen it and they did not throw it out. They also claimed that they checked the trash from our room but couldn't find it. So, the result was that I will need to pay a considerable sum to replace it and they declined all responsibility and suggested that I should go to the police and file a theft report.
Overall, the hotel is far too expensive for what they offer (the rooms are small as well) and their service is really poor.
- Official Description (provided by the hotel):
- California Cool meets East Coast sophistication at this erudite respite located in the glamorous Los Angeles enclave, minutes from Rodeo Drive boutiques and Hollywood power-playgrounds. The International Style-designed SIXTY Beverly Hills is a serene-but-scene-stealing outpost featuring luxurious comforts like bespoke furnishings, artfully designed bedroom suites and a gallery of Hollywood-evocative imagery. A cinematic Above SIXTY Beverly Hills rooftop bar and outdoor poolside lounge provide balmy zephyrs and panoramic views of L.A.'S fabled canyons while the tony-but-fuss-free Caulfield's Bar and Dining Room is the all-hours spot for casual New American cuisine comforts. SIXTY Beverly hills is part of SIXTY Hotels, the new, innovative brand of luxury inns in New York, Los Angeles, with Miami debuting soon-ish. ... more less
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- Also Known As:
- Thompson Hotel Beverly Hills
- Beverly Hills Thompson Hotel