I cannot wait to leave this hotel! My reservations were incorrect not once but twice. The sales staff NEVER calls you back. Housekeeping service is slower than molasses and inconsistent. Sometimes things are cleaned, sometimes not. My paper was repeatedly tossed by the staff. Towels routinely not left, slick bathroom floor and no mats. No clean glasses, The staf just wipes the room glasses out and puts back in place or they take them if too stained and they are never returned. Shower gel thrown out by housekeeping staff. Ice maker has now been broken on 5th floor for the 2nd week in a row. THe internet service is horrid, it rarely works and you are charged $9.95 a day.The fax service is $4.00 a page, even to an 800 number. Repeated promises by staff and management to make ammendments are never fulfilled. The parking is a whopping $21.00 a day. Last night I came in from work at 2am, 2 guys were breaking into a car, no security to be found. I tried to walk in from the garage and the entrance was shut down for cleaning. I had to walk around thru the driveway and someone cleaining a balcony dumps a whole pail of water over onto me without checking to see if someone was walking into the Hotel. It is very loud here, numerous late night parties, and the staff caters to these parties. Don;t be shocked when you go to the front desk and wait in a long line and if you are not one of the partygoers in a ballgown, you will be looked over and literally the person behind you in line waited on first. Due to parties you can expect the entrance to be closed, which happened to me. We did receive a letter letting us know it would be closed, but as typical of the Hilton, it was the day AFTER! No Hilton perks here either, no manager's reception, no executive floor. Your Diamond, Gold, etc status means nothing. Also, I noticed a sign in the window by the business center that they are for sale. If you are going to LA consider the Glendale Hilton instead, the service and attention are incomparable to the Beverly. I cannot believe this hotel is considered a 4 star. In my opinion it doesn't even deserve a rating. It is strictly a convention center for the stars' parties.
- Official Description (provided by the hotel):
- With expansive views and inviting living spaces, the Beverly Hilton's inspired guest rooms express the best of relaxed, California living. Choose a spacious Wilshire Tower room, a poolside Cabana room, or a secluded Oasis room. ... more less
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- Also Known As:
- The Beverly Hilton Hotel Beverly Hills
- Hilton Beverly Hills
- Beverly Hilton Hotel