This year, my daughter and I celebrated her Sweet 16th birthday in Beverly Hills, CA. The hightlight of our trip was attending the American Music Awards(AMAs) which took place on Sunday, the fourth night of our stay. I was almost as excited about my stay at the Hilton, as I was attending the AMAs.. I was sure that since many celebrities were guests there (like the late and great Whitney Houston) that the accomodations would be plush. However, I was very disappointed to find a very dated suite with a small bathroom that lacked ventilation and a shower that told the hotel's age with its chipped paint and spots. The suite was large but the carpet was old, as was the dull sofa that was ackwardly placed in the corner of the room. Not wanting to complain, I chalked it up to "this is what $300/night gets you in CA". After my shower the next morning, I couldn't take it any longer, so I called the front desk and voiced my concerns to the hotel's receptionist,Sharon. I explained that where I came from and the places that I traveled to, $300 ensured a little luxury and at the least were more in alignment to what I was accustomed to at home. Well, Sharon's response to my concerns made the world of difference in the rest of our stay. She told me to pack my bags and that the hotel would move me into an updated room. When I returned from breakfast (complimentary thanks to Sharon) the new accomodations that we found were improved by 300%. I couldn't believe that I was in the same hotel. She and her co-workers Cassandra and Audrey also sent my birthday girl cards and sweet treats two days in a row, and Sharon was apologetic that noone had acknowledged my baby girl's birthday. I was appreciative of their efforts and my sweet 16 year old was in awe at how kind and considerate strangers could be. If it had not been for the consideration shown by the hotel's associates and all that they did to implement a swift customer service recovery, I would have given the Beverly Hilton two thumbs down. Thanks to Sharon,Audrey and Cassandra for showing us the other side....it made all the difference in our stay and in how we view the Hilton.
- Official Description (provided by the hotel):
- With expansive views and inviting living spaces, the Beverly Hilton's inspired guest rooms express the best of relaxed, California living. Choose a spacious Wilshire Tower room, a poolside Cabana room, or a secluded Oasis room. ... more less
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- Also Known As:
- The Beverly Hilton Hotel Beverly Hills
- Hilton Beverly Hills
- Beverly Hilton Hotel