Horrible experience. Such a nightmare! We checked in and a couple hours later the power went out. There was no lights, no tv, no airconditioning. We couldn't even leave the room because the power door system would lock us out since the power was out. We overlooked it and went to bed at 8:00pm because there was nothing we could do. We were woken up by the lights coming back on in the middle of the night. Then I got up again in the early morning to find the power went out again. Luckily the power was back on at about 8:00am. We went to breakfast and to sigh see and we got back to our room to find it hot and stuffy and the power out again. We went to the front desk and they told us all the other hotels had no power as well. I called the Intercontinental and they had power and availability so we booked a room there and left. Before I left though I spoke with the manager and told him that we were not paying full price for such a horrible experience. He tried to argue and make us pay full price which is ABSURD. Then when we told him that there were other hotels with power his exact response was "So we are the liars?!?" I could not believe that a place where you paid $300 a night would treat their guest/customers this way. I will never stay at this hotel again and I suggest you stay clear and a different place to stay.
- Official Description (provided by the hotel):
- With expansive views and inviting living spaces, the Beverly Hilton's inspired guest rooms express the best of relaxed, California living. Choose a spacious Wilshire Tower room, a poolside Cabana room, or a secluded Oasis room. ... more less
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- Also Known As:
- The Beverly Hilton Hotel Beverly Hills
- Hilton Beverly Hills
- Beverly Hilton Hotel