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“Exceptional in Every Way”

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The Beverly Hills Hotel
Ranked #1 of 15 Hotels in Beverly Hills
Certificate of Excellence
Oakland, California
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Exceptional in Every Way”
Reviewed July 26, 2014 via mobile

We now call the Beverly Hills Hotel The Pink Bubble. This is said with complete love and adoration for this hotel, and particularly for its stellar staff. It's because we never wanted to leave the grounds. The hotel, Polo Lounge, and of course the pool are truly amazing, and beautifully appointed. Understated yet elegant at every turn, I cannot compliment this hotel more. Yet what makes staying at the BHH more than just a stay at a gorgeous resort is the staff. The people are some of the most genuine, interesting and kind people imaginable. They genuinely care about each guest, and are fun and wonderful people. What an incredible experience. I can't thank this hotel enough. As far as the Sultan, it is difficult in this country to avoid doing business with anyone with whom we may have a philosophical, religious, political or moral disagreement. The staff deserve our support, and I will only frequent the BHH when I need to visit LA.

Stayed July 2014, traveled on business
Helpful?
Thank marydresser
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheBeverlyHillsHotel, General Manager at The Beverly Hills Hotel, responded to this review, July 31, 2014
Dear marydresser,

Thank you for sharing your recent experience at The Beverly Hills Hotel. "The Pink Bubble" is something that tends to happen to a lot of our guests...which is a great thing! Why leave if you have everything you need in one place?! I am thrilled you enjoyed your stay so much, especially the wonderful team members who make our hotel the special place that it is. They are the true heart and soul of our beloved property and I very much appreciate your recognition of the great job they do. Please also now that we truly appreciate your support, now more than ever. This means the world to us and I thank you for your kind words.

We hope you will be back to visit us soon!

Best Regards,
Edward Mady
Regional Director of West Coast USA and General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,165 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Belgium
Level 6 Contributor
144 reviews
104 hotel reviews
common_n_hotel_reviews_1bd8 221 helpful votes
Reviewed July 26, 2014

stayed for 4 nights, under amex FHR program. got all the amenities except for the upgrade -because I had asked for 2 double beds and that made it not possible (?).
the largest plus of the hotel is staff & service. Very friendly, very professional.
other pluses: well kept grounds, comfortable rooms, quiet location, the Polo lounge, the quality of the food. also, the hotel is in a certain way very laid back, inclusive of very child friendly.
I would rate it a 5/5 if these details would have been worked on:
courtesy car: although great in theory, we could only use it once during our entire stay given the waiting times of easily 45 min.
the sunbeds at the pool area: not a lot of personal space
the maintenance of the outside hot tub: one day it was really dirty with "stuff" (from flies to...) and it took till the next day to have this cleaned.
but to be clear, these are details and the BHH is a safe bet for a great stay in Beverly Hills

  • Stayed July 2014, traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank ErwinFromBelgium
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheBeverlyHillsHotel, General Manager at The Beverly Hills Hotel, responded to this review, July 31, 2014
Dear ErwinFromBelgium,

Thank you for taking the time to review your stay at The Beverly Hills Hotel. Thank you for understanding that we only have double beds in our basic rooms so were unable to offer you an upgrade to a room that had double beds. We are however, able to offer a rollaway bed for these rooms. I do apologize if this was not properly explained to you upon booking.

It is great to hear you enjoyed your stay with us…from the room, to the location, to the food. I am however, disappointed that we did not get the details right during your stay, including the limited availability of the courtesy car, the sunbeds at the pool, and the cleanliness of the hot tub. I am very pleased to learn that this did not prevent you from enjoying your stay with us, but these shortcomings are unacceptable. Please know that I will follow up with the team to make sure we are providing the Five Star service and product excellence that we are known around the world.

We hope to welcome you back in the near future.

Best Regards,
Edward Mady
Regional Director of West Coast USA and General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level 4 Contributor
34 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed July 25, 2014 via mobile

Our stay was amazing, my husband and I travelled with our 2 daughters and stayed in The Beverly Hills Hotel for 3 nights and wished we booked more nights there, they treated us as important as anyone else. The atmosphere of the hotel is amazing with its history and we will definitely being going back. The pool atmosphere was great, the Polo Lounge was a great experience as well as having great food, Pepe was a great waiter, thank you.
Thank you to all the staff, we love it there.

Stayed July 2014, traveled with family
Helpful?
Thank Reginia G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheBeverlyHillsHotel, General Manager at The Beverly Hills Hotel, responded to this review, July 31, 2014
Dear Reginia G,

Thank you for sharing your recent experience at the Pink Palace. It is wonderful to hear how much your family enjoyed your stay with us…from the pool, to the Polo Lounge, to the overall atmosphere. Pepe is one our most beloved employees with over 25 years with the hotel. I will be sure to share your kind words with Pepe - he will be thrilled to know that he was able to make a difference in your stay.

We hope to welcome you back this summer season.

Best Regards,
Edward Mady
Regional Director of West Coast USA and General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Copenhagen, Denmark
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 20, 2014

Absolutely amazing. The newly refurbished Deluxe Guest rooms are great. The service level from the staff is also one of the best we have ever experienced.
Rates are not bad compared to the value you will get. It is not often you are truly treated like royalty. Highly recommendable.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mads R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheBeverlyHillsHotel, General Manager at The Beverly Hills Hotel, responded to this review, July 24, 2014
Dear Mads R,

Thank you for reviewing your recent stay at The Beverly Hills Hotel. It is wonderful to hear you enjoyed your visit with us. I am so pleased to know that you liked the refreshed guestrooms. We have received great feedback from our guests about our new rooms and this means the world to us.

I am also happy to hear that you were impressed with the service provided to you. Our dedicated team members truly are the heart and soul of the hotel and I will be sure to share your kind words with them.

We hope you will be back to visit us soon!

Best Regards,
Edward Mady
Regional Director of West Coast USA and General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Estoril, Portugal
Level 5 Contributor
52 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed July 14, 2014

Royality is what you are when you arrive to the Beverly Hills Hotel. Fabulous Staff, truly a unique experience. Suite very confortable and beautifull. Complementary car service is excellent. All the hotel areas are perfectly kept, very good pool, and bar service. The Concierge staff is one of the best we met. Allways happy to fulfill all our needs. The iconic Polo Lounge is still one of the classics places to be in Beverly Hills. I surely will be back again.

  • Stayed July 2014, traveled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Carolina N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheBeverlyHillsHotel, General Manager at The Beverly Hills Hotel, responded to this review, July 18, 2014
Dear Cmedinas,

Thank you for taking the time to share your recent experience at the Pink Palace. It is great to hear how much you enjoyed your stay with us…from the staff, to the concierge services, to the Polo Lounge, to the overall experience. We are thrilled you will be back and hope it will be soon!

Best Regards,
Edward Mady
Regional Director of West Coast USA and General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level 3 Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed July 12, 2014

I've stayed at the Beverly Wilshire previously, and on this occasion decided to stay at the Beverly Hills Hotel. It was quite honestly the best "home away from home" feeling you could as for. From having requests met, the team at the hotel are absolutely world class. Nothing was too much, and delivered in a modest way, which was humble. The Bungalow 5 is fantastic. Loved the fireplace, we even had it lit one night it was quite cold. Having our own private pool and spa is lovely to indulge in. We had breakfast in our room several mornings, and it was all prepared and setup beautifully in our garden. We had the hotel chef prepare dinner for ourselves and four guests in our room, and it was all well appointed, and delicious, he catered to our preferences as well as provided advice on cuisine. Location is fantastic, serenity is definitely felt. I truly applaud the team at this property!

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Service
Helpful?
1 Thank ChristianPe16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheBeverlyHillsHotel, General Manager at The Beverly Hills Hotel, responded to this review, July 18, 2014
Dear Twenties_Traveller13,

There is no better compliment in the hospitality industry than to be called someone’s “home away from home,” and it's great to know that you had such a memorable stay with us. Bungalow 5 is one of our most requested and unique suites ... not to mention it's colorful history! Did you know it was Elizabeth Taylor and Richard Burton's favorite? I am so pleased you enjoyed it and that you were able to entertain friends there. I will be sure to share your kind words with the team, as they will be thrilled to know they made a difference in your stay.

We look forward to welcoming you back.

Best Regards,
Edward Mady
Regional Director of West Coast USA and General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level 4 Contributor
29 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed July 10, 2014

Having stayed at the Four Seasons, Beverly Wilshire (another Four Seasons) and Peninsula, this was by far the best and most authentic stay in Beverly Hills. Well, they named the city after it 102 years ago.
Beautiful renovated rooms, wonderful welcome, great staff!
Try the Fountain Coffee Shop and ask for Ruth. Nothing is too much trouble for her or for any of her colleagues. Or Jose in Room Service who always looks after you even at 5am when jet lag usually kicks in.
Amazingly innovative coffee breaks for our meetings not to mention the Wild West BBQ lunch (minus the cows!).
Sadly some hypocritical Hollywood stars are boycotting the hotel because of its owner, the Sultan of Brunei. But strangely they can still use other brands that are owned by companies from countries with the same inhumane laws or take their money for their business or charity. They should lobby their government instead to stop buying oil from there rather then punish the innocent hotel staff who do not deserve this. I for my part will be back for more!

Room Tip: any room overlooking the quiet garden or side street with a balcony. Nothing better then sitting out...
See more room tips
  • Stayed June 2014, traveled on business
    • Value
    • Rooms
    • Service
Helpful?
2 Thank Schnookie19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheBeverlyHillsHotel, General Manager at The Beverly Hills Hotel, responded to this review, July 18, 2014
Dear Schnookie19,

Thank you for your detailed review of your recent stay with us. We are thrilled to hear you feel that The Beverly Hills Hotel offers the “best and most authentic” experience in Beverly Hills! What a wonderful compliment - we truly appreciate your kind words. It sounds like your meeting was made even more productive (and fun) as a result of the unique coffee breaks and BBQ lunch. It's great to know that you enjoyed your stay with us and most importantly, please know we are extremely grateful for your strong support. This means more to us now more than ever and we are thrilled that you will return. Hopefully it will be sooner than later.

Best Regards,
Edward Mady
Regional Director of West Coast USA and General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Beverly Hills Hotel

Property: The Beverly Hills Hotel
Address: 9641 Sunset Blvd, Beverly Hills, CA 90210-2938
Phone Number:
Location: United States > California > Beverly Hills > Beverly Hills
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Beverly Hills
#1 Romantic Hotel in Beverly Hills
#1 Spa Hotel in Beverly Hills
#1 Family Hotel in Beverly Hills
#2 Business Hotel in Beverly Hills
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Beverly Hills Hotel 5*
Number of rooms: 208
Official Description (provided by the hotel):
The Beverly Hills Hotel is a luxury, five-star hotel, located on Sunset Boulevard in the center of Beverly Hills and surrounded by 12 acres of lush, tropical gardens, exotic flowers, and private walkways. Providing privacy and tranquility in a truly residential setting, The Beverly Hills Hotel is within easy access to the business and entertainment centers of Los Angeles, Century City, Rodeo Drive, and many of the Hollywood studios. The hotel is just a 35-minute drive from Los Angeles International Airport. Referred to locally as "The Pink Palace" The Beverly Hills Hotel is a place to see and be seen, to catch glimpses of famous faces, or to revel in splendid luxury. What makes The Beverly Hills Hotel stand out is its superlative combination of service, a location that offers guests privacy, yet in the heart of a city, and a refreshed facility that, while faithful to the hotel's architectural and interior design traditions, is more dramatically beautiful than ever. ... more   less 
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Also Known As:
The Hotel Beverly Hills
Beverly Hills Hotel
The Beverly Hills

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