Arriving mid afternoon we were met with the information that our room was not available. Although we had been upgraded to another room, it did not have the required balcony. No big deal. Had dinner and an early night and headed out the following day (shopping, of course) in the knowledge that our bags would be moved to our new room by the time we got back. They had but we only had one bed and a 'put-you-up' which would not be ideal for our 15 year old daughter for 12 nights. Another quick call to Reception and we were on the move again to a fourth floor room with a HUGE balcony and two double beds - Perfect (finally)! And that was the only real negative we had at this fantastic hotel.
Beverly Hills Hotel really does know what it is doing. It makes you feel like one of the stars who you do actually see around the hotel and pool (no names please as privacy is respected!).
We had dinner in the The Polo Lounge one evening but it did not really reflect our British tastes. However, their service was phenomenal. On the first evening when we arrived and just for some drinks and 'picky' bits, my husband had travelled in open shoes and the Maître d quite rightly requested that he change to closed one. When we explained that our luggage was journeying around his hotel, he very kindly agreed to seat us on the terrace. His commitment to service encouraged us to visit The Polo Lounge every evening for a nightcap on our return after dinner where we were always met with first class service.
We only visited Bar Nineteen12 once as our daughter was not allowed in after 9pm. It was great and such a shame that it had this particular restriction as it definitely leant towards the younger ones with plasmas and great music.
We had lunch at the Cabana Cafe virtually every day. Good food and great people watching with, as we had come to expect from the BHH, fantastic service.
We did go to the Coffee Fountain Room once but it was just too much for us Brits. We think that sandwiches should be made of two slices each of white bread and ham with a limp piece of lettuce. It definitely did not serve this. Also, and I am sure it is only because it was the end of the day, the service was a little amiss.
Location was great for us and we wandered around outside the hotel on a number of occasions admiring the wonderful houses that are situated in this residential area of Beverly Hills.
One small thing that was a bit of a downer was the daily valet parking fee - $38.00! There is no parking in the surrounding area of the hotel so you really had to use it. Bearing in mind that we were there for 12 days (most people stay no longer that 3 or 4 nights) we felt that this could have been reduced. Also, if you are giving someone back their car three or four times a day getting a $5 tip each time, it would be nice if they remembered your car if not your name.
Lastly, and definitely worth a note, was the fantastic housekeeping service. They went completely beyond the call of duty by putting ice in the bucket at turndown, placing bookmarks in the correct page of our books and even sorting the bathroom out after my daughter had a minor flood whilst giving us a fashion show of her purchases! Thoroughly ‘well done’ BHH housekeeping.
Beverly Hills Hotel - we will be back on a regular basis. We had a fantastic time. Your staff, service, amenities and general ‘feel good’ ambience enabled us to have a wonderfully relaxing holiday.
- Official Description (provided by the hotel):
- The Beverly Hills Hotel is a luxury, five-star hotel, located on Sunset Boulevard in the center of Beverly Hills and surrounded by 12 acres of lush, tropical gardens, exotic flowers, and private walkways. Providing privacy and tranquility in a truly residential setting, The Beverly Hills Hotel is within easy access to the business and entertainment centers of Los Angeles, Century City, Rodeo Drive, and many of the Hollywood studios. The hotel is just a 35-minute drive from Los Angeles International Airport. Referred to locally as "The Pink Palace" The Beverly Hills Hotel is a place to see and be seen, to catch glimpses of famous faces, or to revel in splendid luxury. What makes The Beverly Hills Hotel stand out is its superlative combination of service, a location that offers guests privacy, yet in the heart of a city, and a refreshed facility that, while faithful to the hotel's architectural and interior design traditions, is more dramatically beautiful than ever. ... more less
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- Also Known As:
- The Hotel Beverly Hills
- Beverly Hills Hotel
- The Beverly Hills