I booked through my Amex which was a package with breakfast and credit for restaurant but at check out I was told that they would only honor the credit towards food not wine so that was dissapointing - also I was not able to sleep because there was a party of ladies next door that kept me awake until 1am - management did nothing after my many calls to front desk - there must have been about 5 ladies in the next room - i should of stayed at Mondrian for half the price for same experience - Anyways when I complained of my lack of sleep at check out when I asked to speak to the manager - manager gave me a very ungenuine apology - recognized my numerous calls to front desk - told me that these things dont happen at their hotel - that their policy is to call police - anyways he still did not explain why there was a party til 1am - Manager then handed me the bill without even offering to comp the parking after such a terrible stay - $600 later for one night - not worth it!!!!! i will goto Peninsula next time
- Official Description (provided by the hotel):
- L Ermitage stands alone as the premier hotel in Beverly Hills where unquestioned privacy and legendary elegance draws discriminating clients from the world over. Located on a peaceful tree-lined residential avenue the hotel is within walking distance to the world-renown Rodeo Drive lined with designer boutiques and art galleries along with top restaurants and noted museums. The hotel has a premier location that affords guests access to major businesses such as Cedars Sinai Hospital; the Pacific Design Center and UCLA. Los Angeles International Airport ; Burbank; Century City and downtown are twenty minutes away while the beach locales of Malibu and Santa Monica are a short drive along scenic roads. Viceroy embodies the spirit and ambiance of a sophisticated private club and a gracious urban residence. We offer guests a truly personalized experience with superior amenities and services including a flexible arrival departure policy to accommodate all travel schedules as well as a magnificent rooftop pool; secluded cabanas and The Spa all reserved exclusively for hotel guests assuring a private serene retreat and spacious guest rooms with state-of the-art technology. ... more less
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- Also Known As:
- l`Ermitage Beverly Hills Hotel Beverly Hills
- Raffles l Ermitage Beverly Hills