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Reviewed December 6, 2017

This is a swanky hotel that allowed access to nearby shopping and my business activity in the Beverly Hills area with the level of attention that is desired. We had an incredible suite that provided all amenities expected in a top-notch property!

Room Tip: Suites are very large..., somewhat pricey!
  • Stayed: October 2017, traveled on business
    • Value
    • Cleanliness
    • Service
Thank Clay R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestEngagement, Manager at Viceroy L'Ermitage Beverly Hills, responded to this reviewResponded December 13, 2017

Dear Clay R,

We appreciate you submitting a review of your recent stay with us at Viceroy L'Ermitage Beverly Hills.

It is wonderful to hear that you enjoyed your time and appreciated the suite appointments and convenient location.

We look forward to welcoming you back again soon!

Best,
Nicole L.
Marketing Manager
Viceroy L'Ermitage Beverly Hills

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 26, 2017

A very nice location. Checkin using a long time, but the room is good. Tried the room service, just okay. The internet speed and wifi reception are good. Another guest belongings wrongly put into my room and a wrong FEDEX parcel in my room as well.
Welcome letter not my name as well.

  • Stayed: July 2017, traveled on business
    • Rooms
    • Cleanliness
    • Service
Thank dailulu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestEngagement, Manager at Viceroy L'Ermitage Beverly Hills, responded to this reviewResponded December 13, 2017

Dear dailulu,

Thank you kindly for taking the time to share your comments regarding your stay with us.

We apologize for the inconvenience with regards to arrival experience.
Please reach out to us directly when planning your future travels to the Beverly Hills area. We hope to have the opportunity to welcome you back again soon.

Kind regards,

Viceroy L'Ermitage Beverly Hills Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 25, 2017

Wow, was I ever impressed by my experience at the Viceroy. From the moment I dropped of my car at the valet, entered the front door, walked down the hall, entered the "Avec Nous" restaurant, placed my order, ate a scrumptious meal, and finally gave my "adieus", I felt as if I were a queen the entire time. Incredible customer service and quality meal. Go, you too can be royalty for your stay!

  • Stayed: November 2017, traveled on business
    • Cleanliness
    • Service
Thank Julie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestEngagement, Manager at Viceroy L'Ermitage Beverly Hills, responded to this reviewResponded December 13, 2017

Dear Julie H,

We are delighted to hear that you were pleased with your breakfast experience at Avec Nous. Please know that your kind comments with regards to the service you received from our team, will be relayed to them.

We look forward to welcoming you back again soon!

Kind regards,

Nicole Lundin
Marketing Manager
Viceroy L'Ermitage Beverly Hills

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Reviewed November 24, 2017

Avec Nous is amazing place with wonderful food, excellent wait staff who are attentive and always there to fill your water. I highly recommend the restaurant and hotel. I always take friends or clients here when they are traveling to Los Angeles.

  • Stayed: November 2017, traveled on business
    • Value
    • Rooms
    • Service
Thank JayR1784
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestEngagement, Manager at Viceroy L'Ermitage Beverly Hills, responded to this reviewResponded December 13, 2017

Dear Jay R,

Thank you for your feedback regarding your dining experience at Avec Nous.

We are so pleased to hear that you enjoyed all elements of your breakfast, most especially the service you received. We will be sure to pass along the positive feedback to the entire team!

We look forward to having the opportunity to welcome you back again in the future.

Best,
Nicole L.
Marketing Manager
Viceroy L'Ermitage Beverly Hills

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 19, 2017 via mobile

Stayed between Nov 4 - 6 before our trip to the Dominican Republic and we were super impressed with everything this beautifully appointed boutique hotel in the heart of Beverly Hills had to offer!
First and last impressions last and we met with a professional and lovely male gentleman who due our early morning arrival did indicate that our room wasn't ready due previous night being fully booked, but as a true champ, gave us access to the gym so that we could have a hot shower and freshen up after a long 15 hour flight from Australia! Perfect.
Upon returning after some retail therapy down the road at Rodeo Drive and lunch at Spargo we were surprisingly greeted back with a room upgrade to a Skyline Suite. So good!!! The fact also they acknowledged it was my wife's birthday and our wedding anniversary was also appreciated.
The Skyline Suite itself was SPACIOUS luxury. It was huge! And for the ladies, the dressing room is something else. Massive mirror with adjustable lighting perfect for doing your makeup. Wife was in her element! Bed was super comfortable and the seperate lounge area was also great. The mini bar was one of the most high tech I've seen. As soon as you open the fridge, seperate layers of the fridge automatically come out toward you so you can view the full array of premium beverages that are stored for purchase. We did consume 2 beverages from the fridge but upon fixing this up at checkout were told by the same gentleman whom checked us in, to forget about it and he would fix the incidental bill for us! Wow! So good and very much appreciated. We didn't use other parts of the hotel as we had a full itinerary of shopping, dining and just to enjoy LA as we always do when visiting LA enroute to Mexico or the Carribean for our annual holiday.
'Bell Boy' crew or what we call 'Porters' in Australia were fantastic also! Always on hand to assist. Nothing was ever to difficult. Thanks guys!
Overall, this boutique hotel is truly 5 star. The price of staying here isn't cheap but really who cares! If you have 5 star expectation and want to be delivered 5 star treatment and ammenities the Viceroy L'Ermitage Beverly Hill is your place!
Look forward to staying here again in the future

Stayed: November 2017, traveled as a couple
Thank Krydon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestEngagement, Manager at Viceroy L'Ermitage Beverly Hills, responded to this reviewResponded November 20, 2017

Dear Krydon,

Thank you for taking the time to submit this fantastic review of your stay at Viceroy L'Ermitage Beverly Hills.

We are absolutely delighted to read that you thoroughly enjoyed the items included in our mini-bar, design of our suites, as well as the service you received. We will be sure to pass along the positive feedback to the entire team!

We look forward to welcoming you back again very soon!

Best,
Nicole L.
Marketing Manager
Viceroy L'Ermitage Beverly Hills

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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