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“Delightful, full service, euro-sized, discreet” 5 of 5 bubbles
Review of Viceroy L'Ermitage Beverly Hills

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Viceroy L'Ermitage Beverly Hills
Ranked #4 of 15 Hotels in Beverly Hills
Certificate of Excellence
washington dc
Level Contributor
54 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
“Delightful, full service, euro-sized, discreet”
5 of 5 bubbles Reviewed November 15, 2013

What a delightful hotel. Full service five star, excellent staff with professional service -- what I would term more european style. Relatively modest size. Lovely bar and restaurant but properly proportioned to the hotel -- this is a hotel for its guests, unlike many hotels in this area that cater to events for the business, or double as a go-go destination for locals (think four seasons on doheny). I think this is a superb choice for couples wanting a five star, tranquil space in the city or business travelers looking to actually focus on their business. Would definitely return. Great staff and wonderful welcome and hospitality from Petra at the front desk.

  • Stayed November 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Joseph F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestRelations9291, Guest Relations Manager at Viceroy L'Ermitage Beverly Hills, responded to this review, November 19, 2013
Dear Washdctrav7,

Thank you so much for taking the time to write this great review about L’Ermitage Beverly Hills.

I am so pleased that your stay here at L’Ermitage Beverly Hills was the full five star experience! Thank you for your lovely sentiments about staff, I will be sure to pass on these sentiments to all.

We look forward to your return and welcoming you back on your next visit to L’Ermitage Beverly Hills.

Best regards,

Salvatore Galati
Guest Relations Manager
L'Ermitage Beverly Hills
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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690 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (140)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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  • Russian first
  • Spanish first
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English first
Geneva, Switzerland
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed November 3, 2013

Our stay was flawless, upon arrival the bellmen took care of our luggage. Then we were escorted by Glenn directly to our room, which was beautifully decorated and very large. When we had questions, Petra, Christine (concierge) and Andre (night manager) were very helpful, and they set up a taxi and wake up call for us in the morning to go to the airport. At the restaurant, Joe took good care of us and I must say that the Black Cod on the menu is delicious! I would also recommend the brussel sprouts. Overall, staff is very friendly. If one day we come back to Los Angeles we will stay at L'Ermitage for sure!

Room Tip: I would recommend rooms facing the hills for people very sensitive to noise.
See more room tips
Stayed October 2013, traveled with family
Helpful?
2 Thank Boo D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestRelations9291, Guest Relations Manager at Viceroy L'Ermitage Beverly Hills, responded to this review, November 5, 2013
Dear Boo D,

Thank you so much for taking the time in writing this fantastic great about L’Ermitage Beverly Hills.

I am so pleased that your stay here at L’Ermitage Beverly Hills was a flawless experience. Thank you for your lovely sentiments about Glenn, Petra, Christine and Andre, I will be sure to pass on these sentiments to all.

We look forward to your return and welcoming you back to your new home away from home in Beverly Hills.

Best regards,

Salvatore Galati
Guest Relations Manager
L'Ermitage Beverly Hills
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tacoma, Washington
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed November 2, 2013

This is my third or fourth stay with L'Ermitage over the last 10 years, always as a result of business in LA/Beverly Hills. Always exceptional service, attention to detail and personnel that really go out of their way to assist and ensure your stay is uncomplicated and enjoyable. While this trip I was unable to spend the time on its many amenities, the pool and spa are very relaxing and quiet, just what you need to rejuvenate after long flights, busy days and LA traffic. I highly recommend.

  • Stayed October 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Daniel K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestRelations9291, Guest Relations Manager at Viceroy L'Ermitage Beverly Hills, responded to this review, November 5, 2013
Dear Daniel K,

Thank you so much for taking the time in writing this great review about L’Ermitage Beverly Hills.

I would like to take this opportunity to thank you for being a loyal guest of L’Ermitage Beverly Hills. Thank you for your lovely sentiments about our hotel and staff here at L’Ermitage. I will be sure to pass on these sentiments.

We look forward to your return and welcoming you back to your new home away from home in Beverly Hills.

Best regards,

Salvatore Galati
Guest Relations Manager
L'Ermitage Beverly Hills
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Piedmont, California
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed October 31, 2013

L’Ermitage, a Viceroy Hotel is centrally located in the heart of Beverly Hills on the beautiful tree-lined, Burton Drive — Best described as Intimate Luxury with Exceptional Service. It was exactly the same as I had experienced upon my first stay and again this time. You can always rest assure that your experience will be the same. I never feel the need to rent a car as cabs and Uber Service are always prompt. I actually love walking to the shops and restaurants. Everything I need is so convenient. And I love the exercise and saying hello to everyone I pass by.

L’Ermitage is one of my favorite hotels in LA. The service impeccable, the design – clean lines – and the entire experience can be described in two words, understated elegance.

Ideally located just a few blocks from Rodeo Drive to the left and Robertson Blvd to the right.

L’Ermitage is a full-service hotel that lives like an intimate boutique hotel but with all of the services and more of a larger hotel similar to my other favorite, the FS Beverly Wilshire. Amenities include a spa, steam room, roof top pool, restaurant, lobby bar and gym. I am moved to repeat myself by saying, the attentive service provided by each and every person in the hotel was truly stellar!

Thank you to all: the welcoming committee, room service, the lounge, the bar staff, the housekeepers, spa attendants, front desk, general manager and manager of guest relations.

My dream is to live in the hotel. What else does one need?

Room Tip: I love a room that faces Burton.
See more room tips
  • Stayed October 2013, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank debbidimaggio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestRelations9291, Guest Relations Manager at Viceroy L'Ermitage Beverly Hills, responded to this review, November 5, 2013
Dear Debbidimaggio,

Thank you so much for taking the time in writing this fantastic review about L’Ermitage Beverly Hills.

We were so please to welcome you back to one of your favorite hotels here in Los Angeles. Thank you once again for your lovely sentiments about our hotel and staff here at L’Ermitage. I will be sure to pass on these sentiments.

We look forward to your return and welcoming you back to your new home away from home in Beverly Hills.

Best regards,

Salvatore Galati
Guest Relations Manager
L'Ermitage Beverly Hills
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, MA
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed October 28, 2013

Location is alittle removed from the Rodeo Drive area itself - is on a quiet a street. Small boutique hotel - where the staff is friendly, caring and so incredibly gracious. My husband and I stayed for four nights. We hated to leave. The food for breakfast was wonderful and we loved that the hotel was small and warm. Concierge recommended a restaurant on our last night and it was terrific. When we return to LA this will be our home away from home. Thank you to the staff on every front - you were superb!

Room Tip: ask to stay on the backside of the hotel - couldn't have been more quiet!
See more room tips
  • Stayed October 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank paige1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestRelations9291, Guest Relations Manager at Viceroy L'Ermitage Beverly Hills, responded to this review, October 30, 2013
Dear Paige1,

Thank you so much for taking the time in writing this fantastic review about L’Ermitage Beverly Hills.

I am so delighted to hear that you and your husband had a wonderful experience here at L’Ermitage. I will be sure to pass on your lovely sentiments to all of our staff.

We look forward to your return and welcoming you back to your new home away from home in Beverly Hills.

Best regards,

Salvatore Galati
Guest Relations Manager
L'Ermitage Beverly Hills
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, England
Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed October 26, 2013

This was our sixth stay and as always is a little bit of heaven. Very convenient location but very calm surroundings. Rooms are spacious, comfortable and quiet. Staff appear happy and genuinely care. The greeting that you get from the front of staff on getting back to the hotel is second to none. Restaurant excellent for breakfast and nice ambience in the bar for cocktails. Really like the swimming pool area - the views are spectacular.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank LJK198
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestRelations9291, Guest Relations Manager at Viceroy L'Ermitage Beverly Hills, responded to this review, October 29, 2013
Dear LJK198,

Thank you so much for taking the time in writing this fantastic review about L’Ermitage Beverly Hills.

I would also like to take this opportunity to thank you for being a loyal guest of L’Ermitage. I am so delighted to hear that you experienced another enjoyable and peaceful stay with us.

We look forward to your return and welcoming you back on your next visit to L’Ermitage Beverly Hills.

Best regards,

Salvatore Galati
Guest Relations Manager
L'Ermitage Beverly Hills
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
103 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
5 of 5 bubbles Reviewed October 23, 2013 via mobile

Am a very particular business traveler and I never stayed here before choosing other similar hotels in the greater LA area. Needless to say, I was very impressed by the high degree of service, attention to detail and the general vibe of this hotel.

First, the service is simply at another level. Everyone is helpful and friendly. For example, I ordered room service and wanted a very light meal, they allowed me to order off the lunch menu well past the time and delivered it to my room in less than twenty minutes.

Second, it's peaceful and for me very quiet. I was on floor eight. Did not hear anything. The vibe is very relaxed, very casual but with an elegant flair.

Read some reviews that commented negatively on the room conditions. Not my experience. The room was large, clean and very bright. Some folks might have an issue with the bed being so low to the ground, but I was fine with it.

Will return. They really do a wonderful job.

Stayed October 2013, traveled on business
Helpful?
1 Thank BTrun78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestRelations9291, Guest Relations Manager at Viceroy L'Ermitage Beverly Hills, responded to this review, October 25, 2013
Dear BTrun78,

Thank you so much for taking the time in writing this fantastic review about L’Ermitage Beverly Hills.

I am so delighted that you had a flawless experience and enjoyed the peace and quiet of L’Ermitage Beverly Hills.

We look forward to your return and welcoming you back on your next visit to L’Ermitage Beverly Hills.

Best regards,

Salvatore Galati
Guest Relations Manager
L'Ermitage Beverly Hills
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Viceroy L'Ermitage Beverly Hills

Property: Viceroy L'Ermitage Beverly Hills
Address: 9291 Burton Way, Beverly Hills, CA 90210-3709
Phone Number:
Location: United States > California > Beverly Hills > Beverly Hills
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Beverly Hills
#4 Luxury Hotel in Beverly Hills
#4 Spa Hotel in Beverly Hills
#4 Business Hotel in Beverly Hills
#5 Family Hotel in Beverly Hills
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Viceroy L'Ermitage Beverly Hills 5*
Number of rooms: 116
Official Description (provided by the hotel):
L Ermitage stands alone as the premier hotel in Beverly Hills where unquestioned privacy and legendary elegance draws discriminating clients from the world over. Located on a peaceful tree-lined residential avenue the hotel is within walking distance to the world-renown Rodeo Drive lined with designer boutiques and art galleries along with top restaurants and noted museums. The hotel has a premier location that affords guests access to major businesses such as Cedars Sinai Hospital; the Pacific Design Center and UCLA. Los Angeles International Airport ; Burbank; Century City and downtown are twenty minutes away while the beach locales of Malibu and Santa Monica are a short drive along scenic roads. Viceroy embodies the spirit and ambiance of a sophisticated private club and a gracious urban residence. We offer guests a truly personalized experience with superior amenities and services including a flexible arrival departure policy to accommodate all travel schedules as well as a magnificent rooftop pool; secluded cabanas and The Spa all reserved exclusively for hotel guests assuring a private serene retreat and spacious guest rooms with state-of the-art technology. ... more   less 
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Also Known As:
l`Ermitage Beverly Hills Hotel Beverly Hills
Raffles l Ermitage Beverly Hills

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