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“A Bench Mark to Follow”

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Viceroy L'Ermitage Beverly Hills
Ranked #4 of 15 Hotels in Beverly Hills
Certificate of Excellence
Reviewed November 30, 2012

Owning two business's, traveling as much as I frequently do, hotels have become my home away from home. I have tried many Hotels in Los Angeles and each offer and cover the needs of a Business Traveler.

One in particular stands out above the rest L'Ermatige in Beverley Hills,CA. From the moment my car pulled up I was personally greeted by Salvatore Gelati, responsible for Guest Relations my impeccable experience of detailed and fine service began.

The staff is ready and prepared to meet all of your needs. From the Manny the Bellmen to Shawn in Concierge, all are prepared and ready to meet your demanding needs of today's Business Traveler.

Hats off to everyone at L'Ermitage for a fine experience. See you all very soon!

  • Stayed: November 2012, traveled on business
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Thank Anthony V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestRelations9291, Guest Relations Manager at Viceroy L'Ermitage Beverly Hills, responded to this reviewResponded December 4, 2012

Dear Anthony,

Thank you for taking the time to write a review of our hotel. We appreciate all the compliments and your feedback.

It was a pleasure meeting with you during your stay here and L’Ermitage and I am extremely happy that you enjoy your experience. Many thanks for the kind words regarding our staff and the service we provide.

Please feel free to contact me directly next time you visit.

We look forward to welcoming you back on your next visit to Beverly Hills.

Best wishes,
Salvatore Galati
Guest Relations
L'Ermitage Beverly Hills

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (740)
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457 - 463 of 740 reviews

Reviewed November 27, 2012

There is really a truly outstanding hotel. The hotel is in a great location and the rooms are spacious and equipped with everything you need (and probably lots of things you dont !). The key to the hotel though are the staff who managed to provide service at an exceptionally high level - and did so throughout our stay - in a manner that was warm and friendly and always added to the enjoyment of our stay. This was true of all the staff that we met from the first moment on - from the front door staff to room service - a real credit to the hotel. I would also single out the Bar staff (especially Tatum) who seemed to have an uncanny knack of delivering the right drink at the right time - often before I seemed to have consciously ordered it ! How do they do that ! Service was exceptional throughout the hotel - We had a great time in LA and at this hotel and are thoroughly looking forward to visiting again - God willing !.

  • Stayed: November 2012, traveled with friends
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1  Thank MikeBroderick401
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestRelations9291, Guest Relations Manager at Viceroy L'Ermitage Beverly Hills, responded to this reviewResponded November 29, 2012

Dear Mr. Broderick,

Thank you for taking the time to write a review of our hotel. We appreciate all the compliments and your feedback.

We are extremely happy that you enjoy your experience during your stay here at L’Ermitage. Many thanks for the kind words regarding our staff and the service we provide. We pride ourselves on the service we give to our guests. I will be sure to share your sentiments with Tatum.

Please feel free to contact me directly next time you visit.

We look forward to welcoming you back on your next visit to Beverly Hills.

Best wishes,
Salvatore Galati
Guest Relations
L'Ermitage Beverly Hills

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 26, 2012

The amenities, location, and personal attentiveness of the staff at L'Ermitage exceeded all expectations. The property feels secluded and private from the moment you enter, a great retreat from frenetic LA. The room was large and airy, with double doors opening to a private balcony overlooking tree-lined Burton Way. The marble bathroom is well appointed with a deep tub and high pressure shower, plenty of extra towels and toiletries, and the separate dressing room has a large well lit mirror. Entry and lighting is automated, internet is reliable (wired and wireless), and the entertainment unit is of high quality (Bose). Concierge Christine and the guys out front were standout, and the complimentary welcome drinks and treats were also a nice surprise. I will definitely be returning to L'Ermitage next time I'm in LA!

  • Stayed: November 2012, traveled solo
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Thank Daniel V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestRelations9291, Guest Relations Manager at Viceroy L'Ermitage Beverly Hills, responded to this reviewResponded November 27, 2012

Dear Daniel,

Thank you for taking the time to write a review of our hotel. We appreciate all the compliments and your feedback.

Many thanks for the kind words regarding out hotel, staff and service and amenities we provide. We pride ourselves on our professionalism and also on making all of our guests feel right at home while staying with us. I will be sure to pass on your sentiments to Christine and the Front Desk staff.

Please feel free to contact me directly next time you visit.

We look forward to welcoming you back on your next visit to Beverly Hills.

Best wishes,
Salvatore Galati
Guest Relations
L'Ermitage Beverly Hills

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 26, 2012

This is my 4 th stay in 2012 alone. I travel to La 7-8 times a year and whoever I can this is my preferred hotel. Its easy to get in and out , great service in every level from check in to concierge to house keeping. Room service and food quality is 2nd to none. What's not to like.
They always remember u by name and smiles all around. Room decor in lite colors r relaxing u have enough space for all ur needs in even smallest rooms they have.
Looking forward to my next visit .

Room Tip: There r no bad rooms yet I prefer rooms looking away from Burton way.
  • Stayed: November 2012, traveled on business
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1  Thank AABereket
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestRelations9291, Guest Relations Manager at Viceroy L'Ermitage Beverly Hills, responded to this reviewResponded November 27, 2012

Thank you for taking the time to write a review of our hotel. We appreciate all the compliments and your feedback.

We are extremely happy to hear that we are your preferred hotel while staying in Los Angeles. Many thanks for the kind words regarding our staff and service we provide. We pride ourselves on the service we give to our guests and I will be sure to share your sentiments with the whole family here at L’Ermitage.

Please feel free to contact me directly next time you visit.

We look forward to welcoming you back on your next visit to Beverly Hills and to your L’Ermitage Family.

Best wishes,
Salvatore Galati
Guest Relations
L'Ermitage Beverly Hills

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 26, 2012

My husband and I celebrated our anniversary and my birthday this past weekend. We stayed at L'ermitage. L'ermitage deserves nothing but rave reviews. The entire staff was great and I commend everyone on making my anniversary/birthday memorable! Everyone had a warm spirit and were genuinely concerned about our needs. This was our first stay and we will definitely stay here whenever we are in Los Angeles.

  • Stayed: November 2012
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1  Thank MrsCDSmith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestRelations9291, Guest Relations Manager at Viceroy L'Ermitage Beverly Hills, responded to this reviewResponded November 27, 2012

Dear Mrs. Smith,

Thank you for taking the time to write a review of our hotel. We appreciate all the compliments and your feedback.

We are extremely happy that you had a great experience while here at L’Ermitage Beverly Hills celebrating your wedding anniversary and birthday. Many thanks for the kind words about our hotel and our staff members.

Please feel free to contact me directly next time you visit.

We look forward to welcoming you back on your next visit to Beverly Hills.

Best wishes,
Salvatore Galati
Guest Relations
L'Ermitage Beverly Hills

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 15, 2012

I recommend this friendly hotel which is well located in Beverly Hills, walking distance to fancy Shopping area around Rodeo drive. Staff is helpful and professional. Rooms are large and well appointed, with a minimalistic design. Avoid rooms straight on Burton Way as they are not soundproofed and noise from heavy traffic can be disturbing. Bathrooms are large with separate tub and walk-in shower. Restaurant and bar are fine. They have free Wifi which works well.

Room Tip: Avoid those overlooking Burton way as they are noisy
  • Stayed: November 2012, traveled on business
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1  Thank JC64Madeira
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestRelations9291, Guest Relations Manager at Viceroy L'Ermitage Beverly Hills, responded to this reviewResponded November 16, 2012

Thank you for taking the time to write a review of our hotel. We appreciate all the compliments and your feedback.

Many thanks for the kind words regarding out hotel, staff and service and amenities we provide. We pride ourselves on our professionalism and also on making all of our guests feel right at home while staying with us.

Please feel free to contact me directly next time you visit.

We look forward to welcoming you back on your next visit to Beverly Hills.

Best wishes,
Salvatore Galati
Guest Relations
L'Ermitage Beverly Hills

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 14, 2012

I recently went to LA for a medical meeting. There was no question as to where I would stay based on previous experience, back to when it was a Raffles property. I do believe that the level of service has not changed under the new management (2 visits) As I left my car at the curb, the valet notified the staff of my arrival and from that moment on they all knew me by sight. Even the housekeeping staff called me "Mr. John".
It is a perfect location in a residential neighborhood in Beverly Hills and has the feel of a private club, as opposed to some of the other opulent big hotels in the vicinity. To me this place is special. Needless to say, hotels in Beverly Hills are expensive; but I was able to find a discounted rate and a 3rd night free via an internet site.
I recommend requesting a room with a real balcony (for example #201) overlooking Burton Way.

Room Tip: As mentioned above seek a room with balcony like #201
  • Stayed: November 2012, traveled on business
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Thank drjmurphy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestRelations9291, Guest Relations Manager at Viceroy L'Ermitage Beverly Hills, responded to this reviewResponded November 15, 2012

Dear Dr. Murphy,

Thank you for taking the time to write a review of our hotel. We appreciate all the compliments and your feedback.

We are extremely happy that you enjoy your experiences during your stay here at L’Ermitage. Many thanks for the kind words regarding our staff, our service and the feeling that you are in a private club.

Please feel free to contact me directly next time you visit.

We would like to take this opportunity to thank you for your patronage and look forward to welcoming you back to L’Ermitage Beverly Hills.

Best wishes,
Salvatore Galati
Guest Relations
L'Ermitage Beverly Hills

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Viceroy L'Ermitage Beverly Hills

Address: 9291 Burton Way, Beverly Hills, CA 90210
Phone Number:
Location: United States > California > Beverly Hills > Beverly Hills
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Beverly Hills
#4 Business Hotel in Beverly Hills
#4 Spa Hotel in Beverly Hills
#4 Luxury Hotel in Beverly Hills
#5 Family Hotel in Beverly Hills
Price Range: $459 - $923 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Viceroy L'Ermitage Beverly Hills 5*
Number of rooms: 116
Official Description (provided by the hotel):
L Ermitage stands alone as the premier hotel in Beverly Hills where unquestioned privacy and legendary elegance draws discriminating clients from the world over. Located on a peaceful tree-lined residential avenue the hotel is within walking distance to the world-renown Rodeo Drive lined with designer boutiques and art galleries along with top restaurants and noted museums. The hotel has a premier location that affords guests access to major businesses such as Cedars Sinai Hospital; the Pacific Design Center and UCLA. Los Angeles International Airport ; Burbank; Century City and downtown are twenty minutes away while the beach locales of Malibu and Santa Monica are a short drive along scenic roads. Viceroy embodies the spirit and ambiance of a sophisticated private club and a gracious urban residence. We offer guests a truly personalized experience with superior amenities and services including a flexible arrival departure policy to accommodate all travel schedules as well as a magnificent rooftop pool; secluded cabanas and The Spa all reserved exclusively for hotel guests assuring a private serene retreat and spacious guest rooms with state-of the-art technology. ... more   less 
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Also Known As:
l`Ermitage Beverly Hills Hotel Beverly Hills
Raffles l Ermitage Beverly Hills

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