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Reviewed October 19, 2012

It seems like the motto here is how they can help you anywhere at any time. We were checked into our room with a front desk staff person taking us right up to our room to do it there. First timer for me! Everywhere we went, people said Hello, often used our name, and looked for things they could do for us. You need more bottles of water in your room done. You need nail polish remover done. You need extra hangers, done. They have a concierge and a car that will take you around locally. The location is right near the main drag in Beverly Hills, but a street over which is busy but still very quite and peaceful. The rooms are very feng shui and calming. It does not matter whether you are a celebrity or not, they treat you the same way. I would definitely stay here again!

Room Tip: We were in a basic room and it was fantastic. I traded a view for a better price. You can't go wrong.
  • Stayed: October 2012, traveled as a couple
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Thank Foodwino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestRelations9291, Guest Relations Manager at Viceroy L'Ermitage Beverly Hills, responded to this reviewResponded October 23, 2012

Thank you for taking the time to write a review of our hotel. We appreciate all the compliments and your feedback.

We are extremely happy that you had a great experience and enjoy our hotel. Many thanks for the kind words regarding our staff and service we provide. We pride ourselves on the service we give to our guests and I will be sure to share your sentiments with the whole family here at L’Ermitage.

Please feel free to contact me directly next time you visit.

We look forward to welcoming you back on your next visit to Beverly Hills.

Best wishes,
Salvatore Galati
Guest Relations
L'Ermitage Beverly Hills

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 17, 2012

Ah…l’Ermitage, an oasis of peace and calm in bustling LA. From the moment you enter, you sense an ambiance of quiet luxury. Spacious rooms have light woods with beige tone carpets and accessories, marble baths, deluxe toiletries, and lanais. Attention to every detail is apparent in features such as lattice wood sliding doors; full length mirrors; business supplies at the desk, such as sticky notes, paperclips, stapler, and highlighters; and safes tucked away in a cabinet. Everything is spotless and gleaming. Service is top notch, very personalized, fast, and friendly. Front desk staff arranged for valets, helped us with directions around the city, printed boarding passes, and hand delivered the check-out statement the morning we left. Restaurant Livello served generous portions of our breakfast favorites, including Irish oatmeal and turkey bacon. We had an awesome 3 days in LA, thanks to the wonderful L’Ermitage.

Room Tip: We chose a king-bed room room on the back side of the hotel. It had a nice view of Beverly Hills and was very quiet.
  • Stayed: October 2012, traveled as a couple
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1  Thank ValleyviewReston_VA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestRelations9291, Guest Relations Manager at Viceroy L'Ermitage Beverly Hills, responded to this reviewResponded October 18, 2012

Thank you for taking the time to write a review of our hotel. We appreciate all the compliments and your feedback.

We are extremely happy that you had a great experience and enjoy our hotel. Many thanks for the kind words regarding our staff and the meals you experienced at Livello. We pride ourselves on the service we give to our guests and I will be sure to share your sentiments with the whole family here at L’Ermitage.

Please feel free to contact me directly next time you visit.

We look forward to welcoming you back on your next visit to Beverly Hills.

Best wishes,
Salvatore Galati
Guest Relations
L'Ermitage Beverly Hills

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 16, 2012

Need I say more! We stayed here for 3 nights in September (25th wedding anniversary). Large rooms, fantastic bathrooms. The whole atmosphere and service was superb. Close to Rodeo drive and a short drive from sunset strip. If you get the chance stay here.

  • Stayed: September 2012, traveled as a couple
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Thank Jonnyshrew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestRelations9291, Guest Relations Manager at Viceroy L'Ermitage Beverly Hills, responded to this reviewResponded October 17, 2012

Thank you for taking the time to write a review of our hotel. We appreciate all the compliments and your feedback.

We are extremely happy that you had a great experience while here at L’Ermitage Beverly Hills for your 25th wedding anniversary. Many thanks for the kind words about our hotel.

Please feel free to contact me directly next time you visit.

We look forward to welcoming you back on your next visit to Beverly Hills.

Best wishes,
Salvatore Galati
Guest Relations
L'Ermitage Beverly Hills

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 15, 2012

Exceeded all expectations. Stayed at another 5 star hotel last few visits to LA -Decided to give this a try. We were so pleasantly surprised. The level of personal service, the modern decor, intimacy, and luxurious amenities made this stay absolutely wonderful. Staff couldnt do enough! Everyone is treated like a celebrity!! Can't wait to return. Thanks for a wonderful stay!!

  • Stayed: October 2012
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Thank Wanderer0727
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestRelations9291, Guest Relations Manager at Viceroy L'Ermitage Beverly Hills, responded to this reviewResponded October 17, 2012

Thank you for taking the time to write a review of our hotel. We appreciate all the compliments and your feedback.

We are extremely happy that we exceeded all your expectations and you had a great experience while here at L’Ermitage Beverly Hills. Many thanks for the kind words about our staff that pride themselves in treating everyone like a celebrity.

Please feel free to contact me directly next time you visit.

We look forward to welcoming you back on your next visit to Beverly Hills.

Best wishes,
Salvatore Galati
Guest Relations
L'Ermitage Beverly Hills

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 10, 2012

My husband and I stayed here for one night in early October; I had stayed previously with my friend 2 years ago. It was just as nice in 2012 as it was in 2010. The rooms are really large (and I had the lowest price room) and so well appointed. I do not pack lightly and I especially loved the bathroom size as well as the dressing area/closet/drawers. EVERY person we came in contact with at the hotel couldn't have been nicer. No attitude whatsoever. They were always asking if we needed anything else. Location is great for dining, shopping, having drinks in either Beverly Hills or West Hollywood; it is easy to get most places you'd want to go in 5-10 minutes. I plan to always stay at L'Ermitage when in the LA area.

  • Stayed: October 2012, traveled as a couple
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Thank Karin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestRelations9291, Guest Relations Manager at Viceroy L'Ermitage Beverly Hills, responded to this reviewResponded October 11, 2012

Thank you for taking the time to write a review of our hotel. We appreciate all the compliments and your feedback.

We are extremely happy that you had a great experience and enjoy our hotel. Many thanks for the kind words about our hotel staff and hotel. It pleases us to know that you will call L’Ermitage your new home when you visit the Los Angeles area.

Please feel free to contact me directly next time you visit.

We look forward to welcoming you back on your next visit to Beverly Hills.

Best wishes,
Salvatore Galati
Guest Relations
L'Ermitage Beverly Hills

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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