I give this excellent review mainly for the effort of the hotel's staff from the time of booking the trip, through having to cancel at the last second due to my wife's illness and their understanding and help in rebooking the trip a third time. They were happy to help via phone and email in planning for the trip. The concierge Sean did a fine job recommending and booking dinners for us. And from the moment you arrive, the staff at the valet stand greet you, escort you directly to your room and make sure you are comfortable. Overall every interaction with the staff felt like they cared and were not simply going through the motions you expect from a high-grade hotel.
The rooms are pleasurably decorated, well appointed with extras, and the bathroom was spacious -- the separate tub and shower (with good water pressure and hand-held) off the walk in closet foyer were again tastefully designed.
Couldn't quite seem to get the room temperature to stay in a comfortable zone, and perhaps just a tad of aging shown on some items, and of course, high prices on food and accessories -- but to be expected given the high cost of the hotel in general.
Overall I was quite pleased, love all of the staff efforts, the quiet, yet central location of the hotel, and will look forward to another visit.
- Official Description (provided by the hotel):
- L Ermitage stands alone as the premier hotel in Beverly Hills where unquestioned privacy and legendary elegance draws discriminating clients from the world over. Located on a peaceful tree-lined residential avenue the hotel is within walking distance to the world-renown Rodeo Drive lined with designer boutiques and art galleries along with top restaurants and noted museums. The hotel has a premier location that affords guests access to major businesses such as Cedars Sinai Hospital; the Pacific Design Center and UCLA. Los Angeles International Airport ; Burbank; Century City and downtown are twenty minutes away while the beach locales of Malibu and Santa Monica are a short drive along scenic roads. Viceroy embodies the spirit and ambiance of a sophisticated private club and a gracious urban residence. We offer guests a truly personalized experience with superior amenities and services including a flexible arrival departure policy to accommodate all travel schedules as well as a magnificent rooftop pool; secluded cabanas and The Spa all reserved exclusively for hotel guests assuring a private serene retreat and spacious guest rooms with state-of the-art technology. ... more less
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- Also Known As:
- l`Ermitage Beverly Hills Hotel Beverly Hills
- Raffles l Ermitage Beverly Hills