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“Best in LA”

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The Peninsula Beverly Hills
Ranked #2 of 15 Hotels in Beverly Hills
Certificate of Excellence
Switzerland
Level 6 Contributor
173 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
“Best in LA”
Reviewed April 15, 2014 via mobile

No. Argument on this it is the best hotel in LA by a long way !

Service management and staff are without question totaly focused on giving their guests the best possible hotel stay experience ,

A very nice touch is the bed linen with your initiilials embroidered on to the pillow cases to greet you on arrival as well the Rolls Royce to take guests free of charge and collect from any location within a two mile Radios

jim who is assistant to the Managing Director of the hotel knows anything there is to know ahout LA as well as the best dining experiences out of the hotel .

If one can afford it simply no choice ! Well done Peninsular and thanks !

Stayed April 2014, traveled on business
Helpful?
Thank JonathonSwitzerland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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815 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (150)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
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English first
Palo Alto, CA
Level 6 Contributor
93 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
Reviewed April 15, 2014

I needed to be in the area and wanted absolutely zero risk with respect to the hotel. I chose to ignore the advice of a friend who stays in the area often (and chose another luxury property) and decided to stay at the PBH. Some aspects were good and some were not. The property is very nice, and service at the restaurant and bar was excellent. The front desk staff left a lot to be desired. They exuded "attitude" and seemed miffed when I wanted different turndown times on different days - I knew when our restaurant reservations were each night and wanted to work around them. Then they messed them up. So someone arrived to do turndown while we were still getting ready each night (they graciously came back later and were quite apologetic). When we checked out, there was a minor mistake on the bill which the front desk said would be corrected. Then when I looked at the actual bill it wasn't - not enough to go back and contest, but the front desk should do what it says it will. The rooms are lovely in a very traditional style. While nice, they are not up to par with those in the Peninsula New York and no where close to the Peninsulas in Asia. On the plus side, the general manager is really nice - if he can improve the front desk staff, this will be a much more pleasant place to stay.

  • Stayed February 2014, traveled as a couple
    • Value
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Helpful?
1 Thank 2teens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peninsula_BH, General Manager at The Peninsula Beverly Hills, responded to this review, April 22, 2014
Dear 2teens,

Thank you for your feedback following your recent stay with us. We appreciate your compliments regarding the property and service at our restaurant and bar. We also take your comments about the front desk seriously and will be sure to improve. My apologies for the mixup with your turndown service requests and the error on your bill. Our billing department would be happy to correct that for you.

We hope to have an opportunity to welcome you back in the future, where I’d be glad to ensure you have a most enjoyable stay. Kindly contact me if you wish to discuss this further – (310) 788-2300.

Sincerely,
Offer Nissenbaum
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco
Level 4 Contributor
35 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed April 13, 2014

Enjoyed a fantastic stay at the Peninsula Beverly Hills. The service was high-quality and comprehensive, yet discreet. The front desk accommodated a request for an early check-in, and even provided a free room upgrade. The room was comfortable, and the hotel provided over the top touches like pillow cases embroidered with our initials. I've enjoyed many 5-star hotels, and the experience here was among the very, very best.

Also, if you have time, check-out the rooftop pool. The cabanas provide a wonderful setting to enjoy the sun, and the restaurant serves great food.

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank DLX812
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 12, 2014

I really enjoyed my stay at the property. This was the best location in BEverly Hills to stay in. Shopping and entertainment is close by. The service was great. I would highly recommend staying here when you are in Beverly Hills.

  • Stayed March 2014, traveled as a couple
    • Value
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Helpful?
Thank Silvia S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greenwich, Connecticut
Level 4 Contributor
18 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed April 2, 2014

The Peninsula brand is certainly premier and the Peninsula Beverly Hills is no exception. While the hotel is beautiful and the spaces both public and private are all perfect, the service is outstanding and that is truly what makes it incomparable. There are many well appointed hotels in LA but you cannot beat this one. I could swear the staff would have carried me around if I had asked. They bent over backwards for even the simplest of requests. You want for nothing, you wait for nothing, the answer is never "NO" always "YES". Nothing is overlooked. For instance, they put a book mark on my book beside the bed. A small gesture but one that speaks to their attention to details which all contribute to the big picture. So, you are pampered and spoiled by the staff, the food is great, the bar is cozy, the pool is fun, the spa is luxurious, the rooms are large and pretty, what more could you possibly want? Money well spent for a terrific vacation.

  • Stayed March 2014, traveled with family
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Helpful?
1 Thank VerbierV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 30, 2014

Our family of 4 (including 2 teens) spent 3 nights here at the end of a California vacation. We stayed in quality hotels throughout but this was by far the best and really made our visit to L.A. memorable. We had 2 adjoining rooms which were large and beautiful with huge bathrooms. We had dinner at the hotel restaurant once and breakfast each morning and the quality and service were both excellent. Most significant was the service throughout the hotel which was just amazing. In particular, the concierge was fantastic and very helpful and the servers in the restaurants as well as room service were all attentive and efficient. What a fabulous hotel - possible the best we have ever experienced. I highly recommend it.

Room Tip: We upgraded to deluxe adjoining rooms and they were gorgeous with lots of space.
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  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank jjames34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level 4 Contributor
27 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed March 23, 2014

Spent 2 nights in one of the junior suites..My wife and I agreed that a room with a fireplace makes a world of difference in a 5 star hotel..The service was impeccable with the staff available at all times and eager to help..
Being this was a semi busines trip I entertained clients at the rooftop restaurant..Food was excellent and not rushed by staff as somtimes happens in luxury hotels.
The closeness to the Beverly Hills shopping area was also ideal for my wife..
Stay if you can afford.

Room Tip: go for one of the private suites outside.
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  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Robert S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Peninsula Beverly Hills

Property: The Peninsula Beverly Hills
Address: 9882 Santa Monica Blvd, Beverly Hills, CA 90212-1605
Phone Number:
Location: United States > California > Beverly Hills > Beverly Hills
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Beverly Hills
#2 Luxury Hotel in Beverly Hills
#2 Romantic Hotel in Beverly Hills
#2 Spa Hotel in Beverly Hills
#3 Family Hotel in Beverly Hills
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Peninsula Beverly Hills 5*
Number of rooms: 193
Official Description (provided by the hotel):
As Los Angeles' most exclusive and elegant hotel, The Peninsula Beverly Hills resembles a gracious private residence built in the classic Renaissance style. The hotel is tucked amid lush gardens in a quiet corner of the city, offering luxurious comfort, sophisticated facilities, a tranquil spa, extraordinary dining and legendary Peninsula service. Our 194 guest rooms, suites and private villas were all elegantly refurbished in 2011, featuring new furniture and upgraded technology. Conveniently located near Beverly Hills' most important business, shopping and entertainment areas, The Peninsula Beverly Hills is the ideal destination for business executives, leisure travelers and families alike. Unique to the hotel is our 24-hour check-in/check-out experience, meaning you may arrive and depart at your leisure. ... more   less 
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Also Known As:
The Peninsula Beverly Hills Hotel Beverly Hills
Peninsula Beverly Hills
Beverly Hills Peninsula

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