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“Stay Away From the Spa”

The Beverly Hills Hotel Spa
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Attraction details
Owner description: The Beverly Hills Hotel Spa is located on the Promenade level of the hotel. Unique cellular facials, therapeutic massages, and impeccable attention to elegance make The Beverly Hills Hotel Spa a luxurious, restorative oasis to help you de-stress, rejuvenate, and pamper yourself with age-defying science and skincare expertise.The 1916-square-foot spa has six treatment rooms including two couples suites, private cabanas on the upper level above the pool, separate steam rooms and saunas for men and women, and other state-of-the-art innovations.Open seven days a week from 8:00 am to 10:00 pm, the spa offers a treatment menu with more than 40 different remedies, including signature services that allow clients to experience one-of-a-kind body therapies. For off-the-chart pampering and tranquility, the spa provides both in-room and poolside services.Open:8:00 am to 9:00 pm (seven days a week)
Reviewed September 5, 2012

This was not my first trip to The Beverly Hills Hotel or their spa. On this particular visit, I did not stay on the property, but I did plan for a day at their spa to celebrate my daughter's birthday, and I made our appointments well ahead of time. To be fair to the therapists who gave us the massages, I have no problem with them. The massages that we had were fine, and the therapists that gave them to us were kind and professional. However, the two women who work at the front desk were rude and nasty, and I am being kind to not use uglier descriptive words.

To further explain the way the spa words, the hotel has a policy that if you are not staying on the property you can use the swimming pool the day of your treatments if the pool is not busy. That is understandable, and on the day of our visit, we had permission to use the pool because there were plenty of lounge chairs available. Before we left to go down to the pool area, the woman at the desk asked that we remove our things from the spa locker room and use the locker room at the swimming pool. She assured me that they had showers and lockers, and she told me that the locker room at the swimming pool had everything that the spa locker room had (i.e. hair dryers, towels, and other ammenities that a 5 star hotel would offer). NOT THE CASE. Yes, the pool locker room had lockers, and we were given keys by the swimming pool attendants. However, when we went to the locker room to shower and change, there were no towels, no hair dryers, and the locker room was filthy. (There was toilet paper and paper towels all over the floor of the bathroom stall.) My daughter and I did the only reasonable thing that we could think of---we went back to the spa to take our showers. When we walked through the door, the woman who had asked us to go down to the pool locker room and another woman who was now at the desk with her, treated us disrepectfully and rudely. They did not apologize for misleading me about the condition of the swimming pool locker room. They treated us like criminals and acted like they were doing us a favor to allow us to take a shower in the spa locker room.
After spending $620.00 on spa treatments and another $190.00 on products, I do not appreciate being treated with such disrespect. This is not The Beverly Hills Hotel that I am accustomed to, and I will no longer give them my business when I am in Los Angeles. There are other 5 star properties in the area that still treat their guests with respect.

3  Thank LutheranGirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheBeverlyHillsHotel, General Manager at The Beverly Hills Hotel Spa, responded to this reviewResponded November 2, 2012

Dear LutheranGirl,

Thank you for reviewing The Beverly Hills Hotel Spa by La Prairie. I am pleased to hear you enjoyed your massages but sadden to hear about the rest of your experience. I am most grateful to you for taking the time to outline the shortcomings in your experience, as it is by means of such constructive feedback that we are able to improve the standards of service we offer our guests here at The Beverly Hills Hotel. I would like to assure you that we have been busy addressing and resolving the concerns raised during your visit and I am confident that you will find The Beverly Hills Hotel has returned to its usual standards when you next visit us.

We look forward to welcoming you back in the hopefully not too distant future.

Warm Regards,
Edward Mady
Regional Director of West Coast USA and General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviewed August 16, 2015
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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