This was not my first trip to The Beverly Hills Hotel or their spa. On this particular visit, I did not stay on the property, but I did plan for a day at their spa to celebrate my daughter's birthday, and I made our appointments well ahead of time. To be fair to the therapists who gave us the massages, I have no problem with them. The massages that we had were fine, and the therapists that gave them to us were kind and professional. However, the two women who work at the front desk were rude and nasty, and I am being kind to not use uglier descriptive words.
To further explain the way the spa words, the hotel has a policy that if you are not staying on the property you can use the swimming pool the day of your treatments if the pool is not busy. That is understandable, and on the day of our visit, we had permission to use the pool because there were plenty of lounge chairs available. Before we left to go down to the pool area, the woman at the desk asked that we remove our things from the spa locker room and use the locker room at the swimming pool. She assured me that they had showers and lockers, and she told me that the locker room at the swimming pool had everything that the spa locker room had (i.e. hair dryers, towels, and other ammenities that a 5 star hotel would offer). NOT THE CASE. Yes, the pool locker room had lockers, and we were given keys by the swimming pool attendants. However, when we went to the locker room to shower and change, there were no towels, no hair dryers, and the locker room was filthy. (There was toilet paper and paper towels all over the floor of the bathroom stall.) My daughter and I did the only reasonable thing that we could think of---we went back to the spa to take our showers. When we walked through the door, the woman who had asked us to go down to the pool locker room and another woman who was now at the desk with her, treated us disrepectfully and rudely. They did not apologize for misleading me about the condition of the swimming pool locker room. They treated us like criminals and acted like they were doing us a favor to allow us to take a shower in the spa locker room.
After spending $620.00 on spa treatments and another $190.00 on products, I do not appreciate being treated with such disrespect. This is not The Beverly Hills Hotel that I am accustomed to, and I will no longer give them my business when I am in Los Angeles. There are other 5 star properties in the area that still treat their guests with respect.
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