I admit the only draw to visiting the cheesecake chain in Beverly Hills was the promise of a predictable, familiar meal experience for my 3 road weary teens. Nope.
Waited 15 minutes at host desk to put in name while host gave directions on phone.
Waited 20 minutes for seat for 4 Thursday 830.
Waited 10 minutes for water.
Waited 10 minutes for bread.
Waited 30 minutes for meals.
Waited (in vain)15 minutes for 2nd drink and soup spoon.
Did not wait for check. Fetched myself.
Terrible, terrible service. This is a CHAIN which should have its systems in place, not arrogant, surly staff doing you a favor by doing their job.
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