OK. The food here is good (and at prices that one would expect at this Beverly Hills landmark hotel and restaurant).
The service, however, was shockingly bad.
So, imagine this: a server breaks a wine glass on the table when wine is being served.
And, the server appeared to want to do the minimum work to even clean up the table (he asked me, for example (a person whose wine glass was not broken but was within the zone of the flying broken glass): do you want a new glass of wine? Gee, I'm thinking, I'll just take it on faith that no shard of clear glass made it into my white wine.
While I acknowledge that some kind of accommodation is not an absolute requirement, my experience is that for a mishap like this a minor accommodation on the bill (like perhaps a free drink) would have been a normal thing to do even at the most basic of restaurants anywhere in the entire universe ever in existence. But, nothing given, done, intimated or said at all (and since I was a guest of someone else I didn't pursue myself it at the time)
The Polo Lounge apparently stands outside any such universal custom and practice. Bully and congrats to them for taking such a principled position.
A different server, while she is traversing the dining room, inadvertently hit the back of my chair and me. No worries. Not a big deal. And, no statement of normal etiquette such as "I'm sorry".
Looks like the server staff needs take that seminar entitled "Customer Service In Very Expensive Beverly Hills Restaurants".
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