Not being a "tour" type family, I was a little nervous about booking a tour for our 11 and 16 year olds whilst in LA on Saturday - especially with the Oscars on Sunday. However, from the first inquiry until the gracious drop off at two points, Jimmy exceeded all expectations. He was responsive, intelligent, and thoughtful (treats in the car!). His tour hit all the right notes to make the afternoon memorable, and he was ready with a well organized iPad that showed just how much lies behind the hedges and walls. He was early for pick up, texted regularly in advance and upon location, and displayed more than enough "inside" knowledge to make the two hours (in the pouring rain!) fly by. Clean, safe SUV offering good views from every seat. Both kids had a great time, and he made payment a breeze at the end. Highly recommended - thank you, Jimmy, from the Big Apple!