I have never had a bad experience at a hotel before until I stayed at the Avalon. We arrived at our check-in time of 3 p.m. And they took about 10 minutes to finally let me know that the room wasn't ready, and it would be about another half hour. This was okay and they offered to buy us 1 drink each at the bar. After an hour (and only 1 drink while we sat there waiting) I finally got up to see what the deal was.
The kid (he looked younger than me and I'm 21) finally called to check on the room and it was finally ready. He didn't bother to keep us updated during that hour on the condition of the room, or how much longer it would be. We finally made our way up to the room and waited for our belongings to arrive from the bell boy. 15 minutes later we decided to call the front desk to make sure they didn't forget about our stuff - they did. They promised it right away, and 10 minutes later it showed up to our room on the 2nd level.
We called for ice a couple of times and the guy who brought it was CREEPY. The room was very small, the bathroom was too close to the bed. We had to keep calling the front desk because the cable connection to our computer wouldn't work, and they kept saying they would call us back with the instructions - they never did. All in all, the hotel was nice looking, but the staff made it ugly. I hated the Avalon and will never stay there again.
- Official Description (provided by the hotel):
- Distinguished by its historical and novel physical space, this chic Beverly Hills boutique hotel is set around an iconic hourglass-shaped pool and terrace with private cabanas and Viviane restaurant- all just steps from Beverly Hills' most exciting shopping, entertainment, galleries and restaurants. Avalon Hotel Beverly Hills offers luxury amenities and services, stylish accommodations, and creative meeting and event space in the heart of Beverly Hills. Inspired by the relaxed "patio lifestyle" of mid-20th Century Southern California, Avalon Beverly Hills' 84 guest rooms, suites and penthouse studios offer comfort and style in the heart of Beverly Hills. With custom-designed furnishings by International design icon, Kelly Wearstler other luxury appointments include sumptuous Italian linens and Momo by Davines bath amenities. ... more less
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- Also Known As:
- Avalon Beverly Hills
- Beverly Hills Avalon Hotel