I am re submitting this review because of an incident that happened and was not rectified by the hotel on my behalf. First off, the hotel has charm but feels very dingy. Lots of paint slapped on rotting wood and rusting metal. The bed did have crisp clean sheets but the carpet had lots of stains and the bathroom didnt feel clean because of bad craftsmanship in paint and tile. The other thing to be aware of, if you are a light sleeper, some rooms face the alley and the apartment building next door's parking is right below so lots of noise late at night and early morning. On a positive note, the front desk is very friendly and the restaurant is very good.
The incident I am referring to is the valet over night. When I checked in for the overnight stay, the valet checked the car and marked previous damage noting on a card and lifting his hand to signal to the security camera. I had no damage to the passenger front fender and did not notice any when I left because I got in on the driver's side. When I noticed it the following day, I called and was immediately given the valet company's phone number. I was quite pleased that they asked that I send photos and they would submit for a claim. A few days later, I received an email that they had to deny the claim. I contacted the hotel and they followed up for me but they were unable to sway the valet company who is not part of the hotel. So for the great bargain that this hotel is, I incurred $500 for my deductible and the hotel manager apologized and offered me a free stay which doesnt help the fact that I am out of pocket $500. Very disappointed when a hotel will wash its hands of damaged incurred on their property. Check your cars especially those of you with low fenders.
- Official Description (provided by the hotel):
- Distinguished by its novel physical space, this Beverly Hills California luxury hotel is set around a dramatic pool terrace with private cabanas and the chic Viviane restaurant- all just steps from shopping at the finest boutiques, galleries and restaurants nearby.Avalon Hotel Beverly Hills offers luxurious amenities, stylish accommodations, and creative meeting and event space in the heart of Beverly Hills, California.Inspired by the relaxed "patio lifestyle" of mid-20th Century Southern California, Avalon's 84 Beverly Hills hotel rooms, suites and penthouse studios offer guests comfort and style in the heart of Beverly Hills.Custom-designed and classic furnishings by Kelly Wearstler. Pampering Beverly Hills accommodations include custom furnishings and beds with sumptuous Italian designer lines and Neil George amenities. ... more less
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- Also Known As:
- Avalon Beverly Hills
- Beverly Hills Avalon Hotel