Our stay at the Crescent Hotel was rather disappointing. First, as a positive, the room (premium queen) was adequate as per size and décor with a lot of electrical outlets for recharging phones, etc. The room was very poorly illuminated, though, making any kind of extended reading or writing well-nigh impossible after sunset. If you enjoy leisure reading, had to do paper work, or attempt a crossword puzzle, forget about it. Also, the door to the room did not have a peephole, which as I understand it, is an important safety feature for guests. Winston, the reception clerk when we arrived, however, was pleasant and helpful.
The real problem came when we checked out. When my wife booked the reservation with manager Tristan Sapp, Tristan said that there weren’t any petit queen rooms available for that date so he would upgrade us to a premium queen room. Tristan, also, sent an email confirming the reservation. The unpleasantness happened on check-out. When we were checking out, there was a $57 fee for the upgrade to the premium queen room. This charge was not mentioned in my wife’s discussion with Tristan or in the email confirming the reservation. We explained this to the desk clerk on duty. He insisted we had been told this. After it was obvious we weren’t going to cave in and pay the fee, he did grudgingly drop the $57 charge chastising us that he was doing this “even though you didn’t listen..” referring apparently to the fabricated conversation regarding the extra charge my wife had when making the reservations.)
It’s hard for me not to think that this attempt to milk us out of an extra 57 bucks is a practice this hotel uses to take advantage of inattentive or unassertive patrons. As far as the stupidity and rudeness of the clerk telling us “you didn’t listen,” well, that’s the hotel’s look out…
- Official Description (provided by the hotel):
- This Beverly Hills hotel, a true boutique with just 32 rooms, is in the heart of Beverly Hills just 3 blocks from Rodeo Drive. The front palm lined terrace (breakfast, nibbles, tapas and dinner) faces Crescent Ave - a wide palm lined boulevard. Established in 1927 and newly renovated in 2013, the décor is casually Hollywood, like a comfy collection of styles from the studios' storehouse of set designs stretching from 1920 to 2013. The feeling is “at-studio-at-home” with a film designer’s whimsy. The terrace and lounge flow to create the hotel’s social hub, offering casual dining and a relaxing bar/lounge, punctuated by Beverly Hills chatter. Directly opposite the hotel are the historic offices of MCA Studios. Our hotel became MCA’s local choice, where a cadre of players would stay when in town. ... more less
- Reservation Options:
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- Also Known As:
- The Crescent Hotel Beverly Hills
- Crescent Beverly Hills