We checked into the Crescent for two nights, and everything looked like it was going to be great. The Hotel is cool-Art Deco, very clean, and room, small, but looked great. The room could have used a chair, the platform bed lacked real support. However, the neighborhood is beautiful. The location is very convenient to Beverly Hills shopping, Rodeo Drive and so many restaurants. OK, the valet parking only was $28 a night, but the room was only $129 through Bookit, so what the heck.
Then the place started to lose its luster. They put us in room 220, right above the bar, and you heard music and bar noise until well after midnight. We didn’t feel much like moving in the middle of the night, and are relatively heavy sleepers, so we tolerated it. We shouldn’t have.
The next morning we were awakened by even more music (at least this time it was Frank Sinatra). The continental breakfast consisted of a thermos of coffee, another for hot water, and 3 bite size dry pastries on a cake stand, surrounded by dirty dishes. See photo. We left for the day and returned in the late afternoon- housekeeping had not been to our room. We later left for dinner, and returned later that evening, still no housekeeping. But the situation was worse, made us forget we didn't have housekeepimng. The bar down stairs was in party mode and the heavy beat of the music traveled throughout the hotel. It was loud. No room could have been spared. Ours of course wasn’t, directly over the bar.
It went on well after midnight, and I had to go down and confront this situation. The night manager could only offer to turn down the music a bit. No offer of another room. Explained there was nothing he could do because I booked through a third party (Note: I have found that booking through a 3rd party like Bookit restricts your reservation at the hotel. Also, special requests, like an extra pillow or nonsmoking room, are often not honored) The noise went on even later.
The next morning we checked out and were asked the classic “How was your stay.” I said it was horrible, and explained why. Again I was told about the third party booking rule, nothing they could do. He went further to explain that I should have asked for another room earlier. How did this become my fault? They knew there was going to be a noisy party, I didn’t. We just left.
Later that day we were called and they did comp one night. Amazing, it turns out they CAN make an adjustment on a third party booking. But that didn’t change the fact that they irresponsible and ruined my weekend, and to them it was all my fault. What did I learn? DO NOT STAY HERE. No class at all.
- Official Description (provided by the hotel):
- This Beverly Hills hotel, a true boutique with just 32 rooms, is in the heart of Beverly Hills just 3 blocks from Rodeo Drive. The front palm lined terrace (breakfast, nibbles, tapas and dinner) faces Crescent Ave - a wide palm lined boulevard. Established in 1927 and newly renovated in 2013, the décor is casually Hollywood, like a comfy collection of styles from the studios' storehouse of set designs stretching from 1920 to 2013. The feeling is “at-studio-at-home” with a film designer’s whimsy. The terrace and lounge flow to create the hotel’s social hub, offering casual dining and a relaxing bar/lounge, punctuated by Beverly Hills chatter. Directly opposite the hotel are the historic offices of MCA Studios. Our hotel became MCA’s local choice, where a cadre of players would stay when in town. ... more less
- Reservation Options:
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- Also Known As:
- The Crescent Hotel Beverly Hills
- Crescent Beverly Hills