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“Still needs work on service” 3 of 5 bubbles
Review of Montage Beverly Hills

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Montage Beverly Hills
Ranked #8 of 15 Hotels in Beverly Hills
Certificate of Excellence
Waimea, Hawaii
Level Contributor
105 reviews
83 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
“Still needs work on service”
3 of 5 bubbles Reviewed August 7, 2012

This is about our fourth attempt to like this hotel since it opened. The location is great, convenient and quiet. The food is good. The suites are large. If you have stayed at the laguna property and lived the charm and sense of place, you would be sorely disappointed in the generic design of this property. They have become stingy about certain amenities that you expect at a 5 diamond resort. Like slippers in the room that you now have to ask for. Also towel count is way down. Their service standards are really where they come up lacking. I travel with my own pillow which is pretty normal, which housekeeping took by accident and even though they do their laundry in house it took numerous phone calls and three days before they returned it. Also got a facial at the spa which gave me eczema after. The first time I have ever had that happen. We really want to like this place but they keep blowing it.

  • Stayed July 2012
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank pkmiles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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663 reviews from our community

Traveler rating
    521
    84
    26
    8
    24
See reviews for
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (118)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Atlanta, Georgia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed August 3, 2012

We stayed at The Montage BH during a recent business trip throughout Southern California. The hotel fully delivered on luxury, location, and atmosphere, but what really stood out was the exceptional staff, specifially Nestor and Michael at guest reception. Thank you to all for taking great care of our party and making us feel at home.

  • Stayed July 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Chris S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bend, Oregon, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed August 2, 2012

I travel all around the country and stay in many of the best luxury resorts. The Montage Beverly Hiils was amazing. The food was great, the service impeccable and the room was simply luxurious. I won't stay anywhere else when in BH.

  • Stayed July 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Stacie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manhattan Beach
Level Contributor
74 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
5 of 5 bubbles Reviewed July 30, 2012

Montage brand does not disappoint! This hotel is centrally located next to good restaurants and high end shops. The hotel service is wonderful, the staff is very attentive to your needs. Loved the floral arrangments in the lobby. Bar atmosphere was fun and relaxing, not too trendy which I liked. Food in the restaurant was excellent. Rooms are terrific as are the beds, liked the personal touches like the monogram pillow. Bouchon bakery is across the courtyard, YUM! Rooftop pool was nice, mainly adults there. Only complaint, valet parking takes awhile, call for your car in advance.

Room Tip: Higher floors have nice city views
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  • Stayed July 2012, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank travelerkl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cincinnati, Ohio
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed July 29, 2012

The Montage has it all: a phenominal spa with a dry sauna, steam room, whirlpools for both men and women, as well as a co-ed indoor and outdoor hot tub, stunning rooftop pool and outdoor courtyard. the gym is so-so, only because the weights are limited. There are plenty of cardio machines though. The 9th floor restaurant is beautiful, and conveniently located adjecent to the pool on the 9th floor, with sweeping views of the Hollywood Hills and downtown BH. Scarpetta's is the flag-ship Italian farm-to-table restaurant, and parq is the ground floor bar/lounge, which opens up to the courtyard. Across the courtyard is the huge Bouchon bistro and bar - one of several $$$$ restaurants within a block or two from the hotel. The highlight of the hotel was the car service available to all hotel guests. We took a 2-door silver Mercedes SL500 convertible to Ranchos Palos Verdes for the day - for free. We had the hotel driver Arthur take us anywhere we wanted within 2 miles of the hotel as well - also for free. So, grab a cab from LAX, bunker down at The Montage, and never have to rent a car or take a taxi for your entire visit. Tips: use the concierge and front desk for all of your needs (Malorie and Mark handled everything we asked for with pleasure), have breakfast on the 9th floor, use the spa services and rooftop pool, utilize the car service, enjoy cocktails in parq before heading to dinner, and walk two blocks north to Il Pastaio for dinner.

Room Tip: The 3rd floor rooms share the gym and spa level. Seconds from the spa lounge back to your room witho...
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  • Stayed July 2012, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank bill s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victoria
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed July 27, 2012

We stayed 2 nights at this amazing place. Although not as special as Montage Laguna Beach it is definitely the place to stay while in Beverley Hills. Sarah on front desk was a stand out who went above and beyond to help us when we arrived after midnight. Spotless and luxurious with accommodating staff. Nothing was a problem. Highly, highly recommend a stay here as it promises to make you feel special and relaxed.

  • Stayed July 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank sunloverVictoria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
43 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 bubbles Reviewed July 26, 2012

I've stayed at a handful of the other leading properties in Beverly Hills and my wife and I found hte Montage to be the best of the lot. It was luxurious yet understated, with out the hustle and bustle often clogging up the public areas of the hotel. The rooms were well appointed, extremely comfortable, and - importantly - the lighting was good. The service was excellent, although a little slow at the rooftop poolside restaurant, where the menu was a little limited. Scarpetta was fabulous, and the bar was nice with great drinks, although not a happening scene on the couple of nights we were there. The concierge service was very good and got us all the reservations we reuqested. Valet service and the front desk were efficient and unobtrusive - exactly what one wants.

  • Stayed July 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Dreddlox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Montage Beverly Hills

Property: Montage Beverly Hills
Address: 225 N Canon Dr, Beverly Hills, CA 90210-5301
Phone Number:
Location: United States > California > Beverly Hills > Beverly Hills
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in Beverly Hills
#3 Business Hotel in Beverly Hills
#5 Romantic Hotel in Beverly Hills
#6 Spa Hotel in Beverly Hills
#7 Luxury Hotel in Beverly Hills
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Montage Beverly Hills 5*
Number of rooms: 201
Official Description (provided by the hotel):
Steps from Rodeo Drive, the luxurious Montage Beverly Hills features 201 guestrooms, inclusive of 55 suites; two restaurants including Chef Geoffrey Zakarian's debut West Coast restaurant, Georgie, and The Rooftop Grill; a 20,000-square-foot, two-story Spa Montage Beverly Hills featuring L.RAPHAEL; Paintbox, the exclusive children's program featuring themed days, indoor and outdoor activities; and a rooftop pool with breathtaking views of the Hollywood Hills. ... more   less 
Reservation Options:
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Also Known As:
Montage Beverly Hills Hotel Beverly Hills
Montage Hotel Beverly Hills
Beverly Hills Montage Hotel

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