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“Serenity in BH”

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Montage Beverly Hills
Ranked #9 of 15 Hotels in Beverly Hills
Certificate of Excellence
NY, NY
Level 3 Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Serenity in BH”
Reviewed April 3, 2012

I am a huge fan of the Montage Laguna, but don't get there often. When I arrive in LA the Montage is my go to luxury hotel. It has something for every luxury traveler whether on vacation or a quick business trip. The addition of Scarpetta was a homerun.

  • Stayed December 2011, traveled on business
    • Value
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Helpful?
1 Thank Stuart R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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694 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (125)
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English first
Clarendon Hills, Illinois
Level 3 Contributor
12 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed April 1, 2012

Our family had such a wonderful time at the Montage Beverly Hills. The service was exceptional. It is a beautiful setting and the rooftop pool and hot tub were amazing. It was a perfect vacation.

Room Tip: You can't go wrong-all rooms are awesome!!
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  • Stayed March 2012, traveled with family
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Helpful?
Thank Julie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ontario, California
Level 5 Contributor
51 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed March 22, 2012 via mobile

For the amount of money they charge guests should not be able to hear the alarm go off in the next room. Good amenities, great bars and terrific location. Lousy pillows, so-so bed. Friendly, well trained staff

Stayed March 2012
Helpful?
Thank Roadtri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MontageBH1, Front Office Manager at Montage Beverly Hills, responded to this review, April 2, 2012
I apologize for the issues you had with the hearing the alarm in the next room and that your bed was not comfortable for you. I would love to have you back as I am certain we can meet your needs and expectations. I would love to discuss your areas of dissatisfaction in more detail, if you would like to contact me directly at (310) 860-7864.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 16, 2012

This is our 15th stay at the Montage. We have stayed in most of the Beverly Hills hotels and find the accommodations, location, staff attitude and all around luxury to be second to none. In particular, the Parq Room, where high tea, cocktails and light fare are served from the afternoon until and through the evening is very special. The tea service is elegant, and the specialty drinks are creative and delicious. And, the staff of the Parq Room are so welcoming, attentive and accommodating. They so understand the concept of "hugging your customer." In addition, the front desk staff and concierge are helpful and friendly. There is nothing that they will not try to help you with. Rooms are well appointed, and the amenities and the service are wonderful.

Room Tip: Rooms facing the interior park are quiet and have wonderful views of the Hollywood Hills.
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  • Stayed March 2012, traveled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank sbreiter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Level 6 Contributor
125 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed March 15, 2012

Came with our 2 daughters to a lovely room with only 2 other tables occupied on a Saturday afternoon. The first hostess seated us only to have another hostess ask us to move about 10 minutes later. A larger party was coming in, and that table had been reserved for them. Why didn't both hostesses know this?

Our youngest ordered hot chocolate and was hungry to get tea started. The wait staff would not bring out the hot chocolate until the tea had been fully steeped in the kitchen. Poor girl was starving but they could not speed up the service. The hot chocolate was not very chocolate-y, the tea was fair, and the food was mediocre. The pastries were not good, and the one chocolate pastry had a jello-like peanut butter in two layers that was inedible.

It was hard to get any servers' attention. What is going on there? Yes, it was a lovely room, but the food and service were poor. Not going back. Ever.

  • Stayed March 2012, traveled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Discerning12385
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MontageBH1, Food & Beverage Manager at Montage Beverly Hills, responded to this review, April 2, 2012
It is with regret that I read your review of Montage Beverly Hills. Your disappointment with your Afternoon Tea experience is certainly disconcerting. We consider your feedback truly invaluable, and would appreciate the opportunity to welcome you back. There is always room for improvement and both your food and service concerns have been addressed and used to make our overall experience a better one. In addition to this response, I will be sending you a private message with my contact information. I will look forward to hearing from you, and hope to welcome you back soon.

Sincerely,
Matt Landes, Parq Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 4, 2012

I had a short one night stay here and regret that I wasn't able to stay here longer. The service was impeccable and they were able to offer me a late checkout the following morning, which was much appreciated after a very late arrival. The guestrooms are comfortable, elegant and tastefully decorated. I particularly liked the huge bathroom with separate tub and shower and the beautiful mosaic detail. The rooftop pool was stunning and the spa facilities are the best I've ever experienced at any hotel. I would highly recommend for both business and leisure.

  • Stayed March 2012, traveled as a couple
    • Value
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Helpful?
1 Thank lizlemon423
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salatiga, Jawa Tengah, Indonesia
1 review
Reviewed March 3, 2012

We had a two night "Valentine's Day Getaway" at the Montage, and it was just what we needed after my husband finished teaching 2 weeks of intensive courses and one week before the activities leading up to our daughter's wedding began. Our stay began with the surprise of being told we had been upgraded to a deluxe room with a garden view. The room was spacious, clean, and quiet. We found the hotel staff to be friendly and helpful in a genuine way (without the over dramatic greetings in some hotels). We were thrilled with the way they responded to special needs for my extreme food allergies, providing a small refrigerator and toaster to allow me to bring "safe" foods, and also the way the restaurant staff took special care to prepare my meal accordingly. Listening to the live harp music while enjoying gluten free macaroons and creme brulee' in the tearoom was one of our favorite memories. And, the front desk arranged for us to have a late check out allowing for a late afternoon appointment we had scheduled. Certainly one of our most memorable getaways! Thanks, Montage and staff!

  • Stayed February 2012, traveled as a couple
    • Value
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Helpful?
Thank Melody E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Montage Beverly Hills

Property: Montage Beverly Hills
Address: 225 N Canon Dr, Beverly Hills, CA 90210-5301
Phone Number:
Location: United States > California > Beverly Hills > Beverly Hills
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in Beverly Hills
#3 Business Hotel in Beverly Hills
#5 Romantic Hotel in Beverly Hills
#6 Spa Hotel in Beverly Hills
#8 Luxury Hotel in Beverly Hills
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Montage Beverly Hills 5*
Number of rooms: 201
Official Description (provided by the hotel):
Steps from Rodeo Drive, the luxurious Montage Beverly Hills features 201 guestrooms, inclusive of 55 suites; two restaurants including Chef Geoffrey Zakarian's debut West Coast restaurant, Georgie, and The Rooftop Grill; a 20,000-square-foot, two-story Spa Montage Beverly Hills featuring L.RAPHAEL; Paintbox, the exclusive children's program featuring themed days, indoor and outdoor activities; and a rooftop pool with breathtaking views of the Hollywood Hills. ... more   less 
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Also Known As:
Montage Beverly Hills Hotel Beverly Hills
Montage Hotel Beverly Hills
Beverly Hills Montage Hotel

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