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“Horrible Service, Extremely Incompetent”

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Hotel Shattuck Plaza
Ranked #1 of 20 Hotels in Berkeley
Certificate of Excellence
GreenLeadersGold level
Reviewed May 20, 2007

We were not able to check into the hotel until 4pm, despite being told 2pm, then 3pm. In addition, the room was paid for in advance, yet they still charged me for the room once I checked in via the credit card I had on deposit. The incompetence comes in when I called my credit card company and saw they tried to reverse a $78 charge with a $0.72 credit... at least get the number right! At least I didn't have the molded ceiling over my shower like the lady behind me was complaining about.

  • Stayed: May 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
2  Thank mrgregor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HSP2009, Manager at Hotel Shattuck Plaza, responded to this reviewResponded June 8, 2009

After being closed for months, the Hotel Shattuck Plaza recently completed a major renovation. The new ownership and management teams are committed to providing an exceptional hospitality experience within a "newly historic" boutique hotel. We hope that you may consider visiting the new Hotel Shattuck Plaza. Thank you.

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Reviews (1,312)
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1,262 - 1,268 of 1,312 reviews

Reviewed August 7, 2017
Google Translation

Room Tip: Wir haben nach einem Zimmer mit Aussicht gefragt aber die haben wohl keine.
  • Stayed: July 2017, traveled as a couple
    • Value
    • Rooms
    • Service
Thank MucAntje
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 26, 2017
Google Translation

  • Stayed: June 2017, traveled as a couple
    • Value
    • Location
    • Service
Thank huberschweiz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 23, 2017 via mobile
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Stayed: June 2017, traveled on business
Thank okalito
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 30, 2017
Google Translation

Room Tip: Chambres arrières calmes et offrant une vue sur le Golden Gate Bridge par temps dégagé.
  • Stayed: May 2017, traveled solo
    • Value
    • Rooms
    • Service
Thank Eawg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 7, 2017 via mobile
Google Translation

Stayed: May 2017, traveled with family
Thank Catalina A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 28, 2017 via mobile
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Stayed: April 2017, traveled as a couple
Thank oscarpavaos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Shattuck Plaza

Address: 2086 Allston Way, Berkeley, CA 94704-1430
Location: United States > California > Berkeley
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#1 Business Hotel in Berkeley
#1 Green Hotel in Berkeley
Price Range: $180 - $386 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Shattuck Plaza 4*
Number of rooms: 199
Official Description (provided by the hotel):
The Hotel Shattuck Plaza reopened in June 2009 as the jewel of downtown Berkeley, California. After a multimillion dollar renovation which combined the building’s historic charm with modern technologies and amenities, this landmark, boutique hotel provides an upscale haven for business or leisure travelers. Located two blocks from the UC Berkeley campus and next to the Berkeley BART station, the hotel is perfectly positioned for guests visiting the San Francisco Bay Area. ... more   less 
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Also Known As:
Shattuck Plaza Hotel
Shattuck Plaza Berkeley

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