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Hotel Shattuck Plaza
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Reviews (1,490)
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All reviewsbart stationpeace signdowntown berkeleyparking garagestreet noisecounter spacekey cardboutique hotelhomeless peopletwo blockssan franciscochez panissedefinitely stay here againbathroom doorcomfortable roomsquiet roomlocation was perfect
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Reviewed December 3, 2012

This is an older property right in the heart of Berkeley that is really updated and well managed. Great beds, linens, rooms and service. Our room was quiet. Bathrooms are nice-large and we were upgraded to a suite which is always really nice! We chose this property because it had close proximity to the BART station. Was perfect for staying at while we went to the Oakland Coliseum to see Bruce Springsteen. Parking is easy in a garage across the street. We walked to Chez Panisse Cafe - which I highly recommend. Tons of other great restaurants nearby and some nice boutique shopping if you have the inclination. We had breakfast in the hotel restaurant which was very good. I bet the dinner menu there is good as well. We will be back.

  • Stayed: November 2012, traveled as a couple
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Thank Kelleyanne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 29, 2012

The staff are your typical snotty, over educated "Berkeley" people who will help you but make you feel like crap while they do it. Loved the hotel, very nice place, but never coming back.. We were a group of college girls staying the night after an event at the hotel. The event for our organization was fun but the treatment we received after the event was horrible! Somehow (we blame ghosts) the deadbolt on our hotel door swung over and locked us out of our own room. It was late (about 12am) and we went to the night shift staff for help opening our door after the event in the hotel ballroom. We waited a total of maybe 2 hours waiting for the one staff member to find objects like swiffer handles to open the door.. while we waited to get in our room, other hotel guests came out to complain to us. One man stayed out in the hallway to watch us "damn college students" disturb the floor outside our room.

The real hotel staff was good and did not charge us for anything did everything they could. During check out however one young man behind the counter pretended to gasp at an "$800 charge on my account". I realized it was a joke quickly but for a second I truly believed I was being charged $800 for us being "disruptive" or whatever and got upset.

Overall had a good experience but don't plan on coming back.

  • Stayed: November 2012, traveled with friends
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1  Thank pkonrad4522
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg M, General Manager at Hotel Shattuck Plaza, responded to this reviewResponded December 3, 2012

Dear pkonrad4522,

Thank you for your comments and are glad that you enjoyed most of your stay. We apologize that you felt unwanted by our team member while they were trying to unlatch your safety latch that locked you out of the room. While not impossible, it is uncommon for them to latch by themselves with no one in the room. For good reason these are meant to secure your door and not be easily accessible. All the same, it is never our intention to make our guests feel this way and apologize for doing so. We do hope that you will not let this overshadow your stay and appreciate the feedback as it is the best way for us to know what we got right and what we can improve on.

Greg Mauldin | General Manager
Hotel Shattuck Plaza | FIVE, a Modern American Bistro

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Reviewed November 27, 2012

All of the staff (front desk, housekeeping, and restaurant) were friendly and helpful. The room was clean and well maintained. We loved having a Keurig coffeemaker in the room for our morning wake-up cup. The room was comfortable and big enough for us (though some might consider it a bit on the small size but not surprising considering the cost of real estate in that area). We liked the room location at the very end of the hall and in a corner since it was quiet. As mentioned in other reviews, parking can be an issue since this is basically downtown. We ended up parking on the street at night and then feeding the meter if we needed to stay after 9 AM the next morning.

  • Stayed: November 2012, traveled with family
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Thank happyjuneCA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg M, General Manager at Hotel Shattuck Plaza, responded to this reviewResponded December 3, 2012

Dear happyjuneCA,

We appreciate you taking the time to provide feedback on Trip Advisor. We are thrilled that you enjoyed your stay and found our team to be helpful and friendly. We look forward to your return visit and wish you all the best in your future travels.

Best regards,

Greg

Greg Mauldin | General Manager
Hotel Shattuck Plaza | FIVE, a Modern American Bistro

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Reviewed November 26, 2012

A family get together had us in the Bay area the Saturday before Thanksgiving, and my sister in law from Berkeley recommended this hotel as being reasonable, clean and close to the family events during our 3 day weekend stay.The hotel's recent renovations are reflected in the overall "newness" of everything about the rooms and the public areas, including bright, somewhat "post modern" carpeting and wall paper in the halls.The hotel is a large rabbit's warren of rooms, but the hallway signage is sufficient to point you to your room, even if it feels like you may be walking a city block or two to get there from the elevators. You couldn't ask for a more centrally located address, and we parked our rental car alternately on the street at meters or across the way at the public parking garage(beware the overnight fees). Be prepared for all of Berkeley's street life-good bad and indifferent-a few feet from the front entrance..Our 25 year old son joined us for this trip and we had asked for a cot in the room, which was there on our arrival.The cot was a sturdy rolling single bed, which made for decent sleep for our son, but a major obstruction in the average sized room.The bathroom was accessed through a sliding door, which tended to stick when fully closed. Environmental consciousness(or political correctness-depending on your point of view) was carried to the usual Berkeley extremes in the bathroom with limited water output(but adequate) from the shower, and soap bars which resembled square doughnuts -lacking an(allegedly superfluous) center.On a more troublesome note, however, the shower inside the bathtub lacked any internal or external handrails to grip while entering, or exiting with wet feet(tort lawyers take note!).The room had a closet, but lacked a large chest of drawers to store our clothes.The heat/ac worked well, but, typically, the room lacked any overhead lighting, making it a pain in the rear to turn on and off lights that would assist in navigating the room in the dark or even with one of the lamps illuminated.The hotel has a "fitness center" but it is in a small room with only 3 machines--no exercise bike and one or two treadmills and an elliptical machine.The hotel lacks a conventional lobby or check in desk-sharing space with a sometimes raucous bar and restaurant that are open to the "lobby" area.This posed no issue for us, but I imagine at busy check in/check out times if the bar is busy, it can get hectic there.What most impressed us about the hotel was the generally young, informed, friendly and always helpful staff at the hotel, who always seemed to have a greeting, a smile and and offer to assist with whatever issue you presented to them.

  • Stayed: November 2012, traveled with family
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Thank jnr24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg M, General Manager at Hotel Shattuck Plaza, responded to this reviewResponded November 27, 2012

Dear jnr24.

Thank you for sharing about your experience with the Hotel Shattuck Plaza during your family get together. We are always evaluating how we can improve and feedback such as yours helps us understand where we have opportunity to improve. All the same, we are delighted that or team made the primary impression on your stay. We look forward to welcoming you back when travels bring you back to the Bay Area.

Kindest regards,

Greg

Greg Mauldin | General Manager
Hotel Shattuck Plaza | FIVE, a Modern American Bistro
2086 Allston Way | Berkeley, CA 94704

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Reviewed November 24, 2012

Berkeley is a challenging location with extremely limited parking, but the Hotel Shattuck puts you right in the middle of things so that leaving your car and walking becomes a very viable option. I've stayed twice and the front desk staff has always been friendly, attentive and professional. The building is very old which lends the hotel it's charm, but also it's drawbacks, tiny elevators, rooms without much of a view. However the rooms themselves are very chic, sleek and modern. I've yet to try the restaurant but am looking forward to it on my next stay. Our second time at the hotel we had a room right, and I mean right, next to the elevators. We should have asked to be changed, but were only there for an overnight. However, in my online feedback I expressed my disappointment and the manager immediately responded saying that a note had been made to our account and that would not happen. That's what I expect from management and I will definitely be staying there again. It's quite competitively priced with much lesser hotels not being much different. A real gem in a tricky town.

Room Tip: If you get one of the elevator-adjacent rooms, I would definitely ask to be moved. Because the hotel is smack dab in the middle of the city noise is somewhat of an issue, but look in the desk drawer--they provide ear plugs.
  • Stayed: November 2012, traveled with family
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Thank OhKellyTravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg M, General Manager at Hotel Shattuck Plaza, responded to this reviewResponded December 3, 2012

Dear OhKellyTravels,

We are grateful you took the time to share about your experience while a guest several times at our hotel. We value feedback as it is the only way we truly know what we are doing right and where we have opportunity. Plus your expericne shows that we do listen and respond. Thank you and we look forward to your next visit and I do encourage you to try FIVE on your next visit.

Best,

Greg

Greg Mauldin | General Manager
Hotel Shattuck Plaza | FIVE, a Modern American Bistro

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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