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“Excellent hotel with great service” 5 of 5 bubbles
Review of Hotel Shattuck Plaza

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Hotel Shattuck Plaza
Ranked #1 of 20 Hotels in Berkeley
Certificate of Excellence
GreenLeadersGold level
Oslo, Norway
Level Contributor
64 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
“Excellent hotel with great service”
5 of 5 bubbles Reviewed October 30, 2012

I recently stayed in the Shattuck on business, and have to say I was very satisfied. From the moment I booked, until I checked out, everything was perfect, with one small exception. Will get back to that.

The people at the front desk were very friendly, and helped me out with all questions I had during my stay. A bit "layed-back", but that is possibly the liberal Berkeley charm? I have to commend the guys at the bar; very professional, knowledgeable and entertaining. If you're not a guest of the hotel, be sure to stop by for a drink when in town. Rooms are great, if a bit on the small side, and the beds/pillows were just wonderful. I have never slept so well in a hotel, even being jet-lagged from my flight from Europe. The room was spotless too! Be sure to request a quiet room facing the back of the hotel, or on the top (5th) floor.

Only downside; inadequate water pressure in the shower, something my business partners experienced as well.

I will certainly use the Shattuck Plaza next time I am in Berkeley!

Room Tip: Top floor or facing the back to avoid street noise.
See more room tips
  • Stayed October 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank misterjbh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,106 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (282)
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English first
L.A.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed October 29, 2012

We asked for a quiet room. Got on over the physical plant. Moved to a room over Berkeley's main street. We specifically asked if it was quiet. Yes, we were told. No street life after 11 pm. This was as false as can be as troops of homeless camp out in front of the hotel, making noise at all hours. In addition, nearby subway entrance directs train noise directly to front of hotel. Stay away.

Room Tip: Choose another hotel. If you must stay here (location would be great were it not for the noise and h...
See more room tips
  • Stayed October 2012, traveled with friends
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank lizardo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ventura, California
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed October 28, 2012

Although small, room was beautifully appointed and quiet; decor throughout hotel is terrific - contemporary, fun, tasteful; experience w/ busy desk and restaurant staff was positive. Given lobby's small size and proximity of bar, it can be a little to very noisy - but sometimes a buzz is a good thing, and its not a problem once you're in your room. The location is fabulous. I look forward to staying there again.

Room Tip: Choose a room that doesn't face street if you want to assure quiet. Hotel does have some smalle...
See more room tips
  • Stayed October 2012, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank traveladvisor320
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, CA
Level Contributor
31 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 bubbles Reviewed October 25, 2012

clean and elegant hotel. Good location in downtown Berkeley. The hotel also had a spacious restaurant with a good bar area. We had breakfast at the restaurant, and enjoyed good service.

We were in town for a football game, and the hotel is 2 blocks from the Berkeley campus.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
Helpful?
Thank Aim_8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denver, Colorado
1 review
1 of 5 bubbles Reviewed October 23, 2012

poorly trained desk clerk, disrespectful and rude. I asked the young desk clerk a simple request to suggest to management to provide another cable news channel to the hotel's service, since the current selection was minimal. After just paying over $300 for a one night stay, the clerk responded to me in a very rude and mocking manner in front of several other guests who were also checking out. I have had extensive training in customer relations and I am a business consultant. The Hotel's manager and or owners would do well to train their employees in simple and basic courses in customer relations--ie. say thank-you and show apreciation after a customer pays his bill. They would do well to keep their personal political views to trhemselves. This clerk obviously does not understand where his paycheck comes from. I would advise all University of California alumni and all others to avoid the Shattuck Hotel. There are many other hotels in the area who I'm sure would appreciate and be grateful for their business.

  • Stayed October 2012, traveled with friends
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank Marty B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg M, General Manager at Hotel Shattuck Plaza, responded to this review, October 26, 2012
Dear Marty B,

Thank you for your feedback and we apologize for the way one of our team members made you feel at departure. It certainly is not our intention to mock or embarrass our guests and based on many guest responses with Trip Advisor is atypical. Nevertheless, it should not occur and we will address the issue now that it has been brought to our attention. As for the channel selections they come in packages and we are currently in negotiations with our content provider to expand or switch our offerings. We hope to have this complete by end of the year. We hope that you will give us another try provide you the experience we are better known for.

Kindest regards,

Greg

Greg Mauldin | General Manager
Hotel Shattuck Plaza | FIVE, a Modern American Bistro
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
SAN DIEGO
Level Contributor
50 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 bubbles Reviewed October 20, 2012

I love this place. Everytime I visit Berkeley, I stay here. The staff is outstanding, and they always welcome you back. They will do whatever is possible to make your stay the most enjoyable. The rooms are well equipped with everything to include electronic connections. I had a Keurig coffee maker in the room. The flat screen TV has every type of connector, so you're able to connect your portable device to the TV if have the cables with you. The Bathroom in the room is nice, but there's very little counter space to put your toiletries. The closet is big, and the bed is comfortable. The entire hotel is very clean. The Gym is kind of small, but it has free Weights and three Cardio Machines. The Location of this hotel is the best if you want to be able to walk everywhere, jump on the bus, or on the BART. If you take the BART from either, Oakland or San Francisco airport, the Downtown Berkeley stop drops you off right across the street from the hotel, so there's no need to rent a car. Every time I visit Berkeley, I always stay at the Shattuck Plaza.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank TRAVELLERSanDiego
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Redding, California
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed October 20, 2012

This was my third stay at the Hotel Shattuck and is my favorite place to stay in Berkeley. Great location and BART is just down the street. The lobby bar is very nice with a good selection of ice cold beer on tap. Stayed here for a meeting and the food was really good. Rooms are very comfortable and clean. Service was excellent. Enjoy.

Room Tip: Request a room away from streets.
See more room tips
  • Stayed October 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank DesolationRow395
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Shattuck Plaza

Property: Hotel Shattuck Plaza
Address: 2086 Allston Way, Berkeley, CA 94704-1430
Location: United States > California > Berkeley
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#1 Green Hotel in Berkeley
#1 Business Hotel in Berkeley
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Shattuck Plaza 4*
Number of rooms: 199
Official Description (provided by the hotel):
The Hotel Shattuck Plaza reopened in June 2009 as the jewel of downtown Berkeley, California. After a multimillion dollar renovation which combined the building’s historic charm with modern technologies and amenities, this landmark, boutique hotel provides an upscale haven for business or leisure travelers. Located two blocks from the UC Berkeley campus and next to the Berkeley BART station, the hotel is perfectly positioned for guests visiting the San Francisco Bay Area. ... more   less 
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Also Known As:
Shattuck Plaza Hotel
Shattuck Plaza Berkeley

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