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“Very, very nice ice-cream and cookie creations. Staff needs to become a little more professional.”
Review of CREAM

CREAM
Ranked #2 of 26 Dessert in Berkeley
Price range: $0 - $10
Description: Freshly baked homemade cookies and award winning ice cream.
Restaurant details
Description: Freshly baked homemade cookies and award winning ice cream.
Reviewed July 12, 2013

Cream is located in a bustling and fun part of Berkeley.
Usually there is a long line of people waiting outside, eager to try these cookie and ice-cream creations.
The short wait was well worth it for us - the ice-cream is served between homemade cookies or brownies and everything was absolutely delicious.

Unfortunately our experience was a little tainted by the fact that the three young staff members serving the ice-cream were... well... lets say having a little bit too much fun, or feeling a little too comfortable.
The level of customer care struck me as a bunch of teenagers having fun serving ice-cream, without really understanding what customer service entails.
As a result we - the customers - were not treated the way you would expect to be treated when buying at an iconic store like Cream.
Overall I felt that the lack of complete customer commitment and "lax" attitude took away from the overall experience.

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Thank tinymoonbeams
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gus S, Owner at CREAM, responded to this reviewResponded July 15, 2013

Thanks for visiting and taking the time to review. We're happy to hear that everything was absolutely delicious :-) We apologize for the disappointing service and thank you for bringing it to our attention. We try and provide our customers with a fun atmosphere, but professionalism is essential to us as well. We hope you stop by again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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53 - 57 of 72 reviews

Reviewed July 9, 2013 via mobile

Can't believe it took us so long to try this place! The line around the block always scared us off but we should've realized it was a sign! From the ice cream cookie gods! Mint chocolate chip on chocolate chip cookies for half the group and vanilla with chocolate chip cookies for the other half. All AMAZING! Do not miss this place!

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Thank Trip678
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gus S, Owner at CREAM, responded to this reviewResponded July 10, 2013

Thanks for visiting and taking the time to review. We're happy to hear that you and your friends enjoyed our ice CREAM sandwiches so much! Chocolate chip cookies are one of our favorites too! We hope to see you around again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 7, 2013

Stopped by CREAM for a dessert. The line was out the door. I'm not sure if it's the slow service or the yummy cookies, but it's worth the wait. The white chocolate chip macadamia cookie was soft and warm. It was nicely matched with butter pecan ice cream. This makes for a very nice snack!

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Thank Monkeyed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gus S, Owner at CREAM, responded to this reviewResponded July 9, 2013

Thanks for the feedback. As a family-owned business we work hard to provide an outstanding service and great-tasting food, so we're happy to hear you liked our ice cream and cookies. Looking forward to your next visit!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 4, 2013

the best icecream sandwich and super cheap! such a steal but the line tends to be super long!

taco Tuesday is also a great deal! $3.5 for 3 scoops plus unlimited toppings!

Thank SarahST_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gus S, Owner at CREAM, responded to this reviewResponded July 9, 2013

Thanks for visiting and taking the time to review. We work hard to keep the lines short while providing top quality service and food. Come back soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 24, 2013

To be honest, I didn't think much of the ice-cream sandwich as I thought it was just a simple dessert. I was proved wrong by Cream's yummy ice-cream sandwiches!! Truly delicious, absolutely satisfying cookies with creamy chewy ice cream. It was a 20 minutes queue under a light drizzle and it was truly worth the wait.

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Thank Tanyj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gus S, Owner at CREAM, responded to this reviewResponded July 9, 2013

Thanks for taking the time to review. As a family-owned business, we work hard to provide 5 star food and service. We're glad to hear you loved our ice cream sandwich! Come back soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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