Looked promising on a sunny Thursday afternoon while in town visiting colleges with daughters. 1) Lead Waitress (who was training a new hire) was so very lacking in warmth and energy (small issue), 2) didn't ask how burger doneness preference or salad dressing, 3) Waited over 30 minutes for food after order, 4) When commented about wait, Lead Waitress returned to table and stiffly announced "According to your ticket you only waited 21 minutes" (that was reassuring - we only ordered a burger, soup & salad, and two crepes.) 5) when I pointed out my French onion had black burnt spots on it, the manager came over and assured me "that's how we make it here". When I pointed out that my daughter's soup was not burnt, he commented "that one is not done enough" (I should send it back then, I wondered). Overall, the food was mediocre, the service varied between neglectful and rude. We enjoyed many meals at a variety of eateries during our week in the Bay area. We often referred to tripadvisor. This was our only (huge) disappointment.
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