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Reviewed 4 weeks ago

This was our third trip to Jamaica and the first to Montego Bay. We were here for a wedding. The beach location for the party was excellent!

Our room was average but clean. The hotel was a bit spread out. Lots of beach chairs and pool loungers available every day.

I would go back.

Date of stay: February 2019
    • Value
    • Location
    • Service
Thank magoo21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Montego Bay, responded to this reviewResponded 3 weeks ago

Dear Magoo21,

Thank you for your time!

We are delighted to know that in general you enjoyed your time here!

We cannot wait to welcome you back very soon! Wish you all the best in the meanwhile.

Sincerely,

Hotel Riu Montego Bay
Online Reputation Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

From the minute we arrived to the minute we left, the hotel staff was friendly and very professional. We arrived at 12:00 PM, thus our room was not ready because check in is not until 3:00 PM. Leon, one of the managers at the front desk, along with trainee Kadirah made it their business to find us a room that was ready even though we were 3 hrs early. He gave us a room in building 2, which was close to everything. I arrived to the hotel on Wednesday but my family was not getting there until Friday. They were also able to accommodate all of us in the same building.
I had my wedding at Riu Montego Bay and everything was perfect. Christina, our wedding coordinator, made sure that every detail was taken care of and we got everything that we wanted. She was very professional and very easy to work with. Overall, the hotel staff was very friendly and accomodating. The rooms were kept clean and the mini bar and fridge were always restocked. The hotel grounds were also kept clean at all times. Clean towels were always available at the towel hut.
As part of the wedding package, we were entitled to a complimentary room upgrade. Due to the hotel being at capacity, this upgrade was not granted the day before the wedding, however, as soon as a suite became available, the staff at the front desk happily made the change and we were upgraded to a suite with ocean view that was simply beautiful. Rollie Pollie, Dynamite, Sunshine, Chocolate and the rest of the entertainment crew always made sure that people were having a good time.
Gabrielle ( a bartender) was very nice and always made sure that my friends and family had the best drinks.

Date of stay: January 2020
    • Value
    • Sleep Quality
    • Service
Thank MMadeley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Montego Bay, responded to this reviewResponded 3 weeks ago

Dear MMadeley,

Thank you for your time and for letting us know your experience. Your positive feedback is gratefully received!

We are thrilled to hear that you had such a memorable time with us!! We can assure you that your compliments are very appreciated.

We look forward to welcoming you back again soon! Wish you all the best in meanwhile.

Sincerely,

Hotel Riu Montego Bay
Online Reputation Manager

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Reviewed 4 weeks ago

Hotel RIU is in desperate need of an upgrade. I was shocked when they gave us physical keys for our room.We had an oceanview room in building 6. The "king" bed was actually 2 doubles pushed together and it sucked!! The shower has no lighting and is dark. The sheer curtains under the drapes leading to the patio of our room were just plain fllthy as was the bed skirt. The staff at the resort is constantly seen cleaning and aside from the previously mentioned items the staff did a good job cleaning our room. In my opinion the food at the buffet was best. The steak at the steak restaurant was mediocre at best and we did not bother with the other 2 restaurants. Drinks were okay but if you want any top shelf liquor bring your own. You could typically find loungers all day near the pool but the prime locations were gone by 9 a.m. Beach area is nothing to brag about but served the purpose. We had a couples massage on the beach and it was fantastic.......The resort has a ton of cats roaming around. I am allergic to cats and disliked the fact that cats were walking all around and under the loungers when I was at the pool. On another note across the street (walking distance) where the Harley Davidson store is there is a grocery store upstairs that sells Sangsters Rum Cream for $11. There are also souvenir shops over there as well as a carry out restaurant called Ralphs that all of the locals frequent......food was good

Room tip: Buiding 6 is farthest from eveything
Date of stay: January 2020
    • Rooms
    • Cleanliness
    • Service
Thank FruGlo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Montego Bay, responded to this reviewResponded 4 weeks ago

Dear FruGlo,

Thank you for sharing your impressions with us.

Please accept our apologies if we did not provide you with the vacation you were looking for and if you were bothered by cats; since stray animals gravitate to hotels because of food sources and tourists willing to feed them, it is hard to keep them away from our extensive garden areas. However, we try to enforce the rule that it is not allowed for guests to feed animals to try to avoid them from coming to our property.

We will pass your comments to our Management Team for further consideration and we hope you will consider staying with us in the future to share with you a more positive experience.

With our best wishes we remain,

Hotel Riu Montego Bay
Online Reputation Manager

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Reviewed January 21, 2020

The best experience I’ve ever had. The staff and hotel service was excellent. I would highly recommend the Riu Montego Bay to anyone wanting a wonderful travel experience. The entertainment staff were excellent. Shampoo, Monique, Sunshine, Chocolate, Rolly Polly , and everyone who entertained us we’re memorable. Orione, you were all special and in our hearts.

Date of stay: January 2020
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with riu.com
1  Thank Marlena-Michael
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Montego Bay, responded to this reviewResponded 4 weeks ago

Dear Marlena-Michael,

Thank you so much for leaving this kind and generous review of our hotel!

We are proud to hear that your experience was nothing less than memorable and that our staff was able to serve you in that way!

It is our hope to see you again soon!

With our best wishes we remain,

Hotel Riu Montego Bay
Online Reputation Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 21, 2020

This hotel was great, the staff are so friendly and work incredibly hard for the guests!

The rooms are very clean, the staff is super friendly, grounds are nice and well kept and the pools are beautiful. As far as food, The jerk chicken on the beach is amazing for lunch. The buffets are average, but the selection is huge and we never had a problem finding good choices.

Overall, we had a wonderful time and would highly recommend this resort for a relaxing stay in Jamaica!

Date of stay: January 2020
    • Location
    • Rooms
    • Service
Thank Alex B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Montego Bay, responded to this reviewResponded 4 weeks ago

Dear Alex B,

We greatly appreciate your five-star review.

It is wonderful to see that you liked the Jerk station on the beach!

We take note of your comments and look forward to welcoming you back at Hotel Riu Montego Bay.

With our best wishes we remain,

Hotel Riu Montego Bay
Online Reputation Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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