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“Family use”

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Best Western Plus Heritage Inn
Ranked #1 of 2 Hotels in Benicia
Certificate of Excellence
Benicia, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Family use”
Reviewed January 13, 2014

For our family group it was a good experience. We had adjoining rooms. We did not use amenities other than the breakfast, and that was laid out well and had many choices for each of us. The beds/pillows were very comfortable and the microwave was handy due to baby a onboard.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Brian S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gnubla, General Manager at Best Western Plus Heritage Inn, responded to this review, January 29, 2014
It was a pleasure having you and we are very happy to hear your that you and your family had a good overall experience with us. We are appreciative of anyone who takes time to leave a friendly review! Hope to see the whole family again soon!!!
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333 reviews from our community

Traveler rating
    155
    121
    28
    15
    14
See reviews for
120
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Swedish first
  • Any
English first
Chico, United States
1 review
Reviewed December 31, 2013

The motel was fine for accommedations, the staff was good, and it is right off the highway. The only problem I had was the breakfeast hours are too short (breakfeast ends at 9:30). If you don't mind getting up early to eat, the motel is a good place to stay, however, if you are on vacation and would like to sleep in a little like a lot of people do, you will not get the breakfeast that is supposed to be included in the price of your room because of the short breakfeast hours and the motel will not give you a breakfeast voucher to eat somewhere else. I rated the motel as average because of the short breakfeast hours; if they had breakfeast hours until 11:00 a.m. like they should I would have rated them higher.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Craig B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phoenix, United States
1 review
Reviewed December 29, 2013

I have previously stayed at this hotel and found it to be fairly pleasant. This time however, the room smelled bad (it was non=smoking), was excessively hot, and had stale smelling linens. When I complained they said they would have the sheets changed the next day. The next day it smelled better but there were hairs on the bottom sheet (not mine). The noise level was terrible with someone in the room upstairs fighting and throwing things. It went on all night with no intervention by hotel staff. I will never stay at this facility again/

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Stephanie A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed December 6, 2013

stayed 5 nights was surprised at how nice this place was clean well appointed comfortable rooms decent breakfast options that change daily 24 hr coffee frig and micro in room for personal snacks will def stay again excellent value safe enviornment

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gnubla, General Manager at Best Western Plus Heritage Inn, responded to this review, January 29, 2014
Thank you for stay in December with us! At the BEST WESTERN Plus Heritage Inn we always strive to accommodate our guests with a perfect stay and strive to make you feel at home when you are with us. We hope to see you again soon!
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california
Level Contributor
129 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed December 5, 2013

Recent 4 day Thanksgiving stay with family and dog, the hotel staff was great, the room spotless, the breakfast was decent, and coffee surprisingly good. Access to downtown San francisco via the ferry that leaves from Vallejo daily a short drive away, Napa and sonoma wine country is driveable from this spot. Mention AAA if you belong. We all agreed that we would stay here again.

Room Tip: we stayed in south part of building. There's a freeway about 2 blocks up the street on north sid...
See more room tips
  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank claymaryjo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gnubla, General Manager at Best Western Plus Heritage Inn, responded to this review, January 29, 2014
Thank you so much for taking the time to leave such a positive review for your stay with us during the thanksgiving holiday. We are so glad to hear that our prime location offered convenience and flexibility during your stay with us. It’s a delight to know that you thoroughly enjoyed our staff, our rooms and hotel being pet friendly . Hope you come back and visit us again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Coronado, United States
1 review
Reviewed December 3, 2013

Best Western Benicia, CA, Heritage Inn is excellent. Attractive, very clean, nice breakfast, quiet rooms, good location for Vallejo and Benicia. Staff are tops in service and helpfulness. Great value.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Martha M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gnubla, General Manager at Best Western Plus Heritage Inn, responded to this review, January 29, 2014
First and foremost, thank you for your stay with us in December! We take pride in our staff and service for each individual’s visit. At the BEST WESTERN PLUS HERITAGE INN we always strive to accommodate our guests with a perfect stay and I assure you that I will reiterate what you have said to our staff so that their hard work does not go unnoticed.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Astoria, OR
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed November 17, 2013

We stayed here about 5 days while visiting for a wedding. The front desk attendants were all very friendly and helpful. The hotel is conveniently located close to downtown and the Arsenal. Easy on/off access from the freeway.

We had a a kitchenette room on the first floor close to the pool. They had a continental breakfast and also an evening dinner food type thing. We didn't use the evening dinner service, but I thought it was a nice offering. They seemed to be catering to a lot of construction workers that were staying there.

The room and bathroom were a bit small, but fine. We had a non-smoking room, but there was a lot of cigarette smoke in hallways. The kitchenette had no pans, utensils or other amentities. To use the fridge, you had to open a cabinet that was blocked somewhat by the bed. Same for the closet. There was a security issue with the 1st floor door by the pool. It was always open/unlocked at night, but then locked in the mornings. ?!
There was a small seating area and bbq out by the pool. My husband enjoyed sitting out there in the evenings.
There was no fitness center, but was told they are building one.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank QueenLaDeDa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Heritage Inn

Property: Best Western Plus Heritage Inn
Address: 1955 E 2nd St, Benicia, CA 94510-2201 (Formerly BEST WESTERN Plus Heritage Inn)
Phone Number:
Location: United States > California > Benicia
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Benicia
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Best Western Plus Heritage Inn 2.5*
Number of rooms: 97
Reservation Options:
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Also Known As:
Best Western Benicia
Benicia Best Western
Best Western Heritage Hotel

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