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Best Western Plus Heritage Inn
Ranked #1 of 2 Hotels in Benicia
Certificate of Excellence
Reviewed December 3, 2013

Best Western Benicia, CA, Heritage Inn is excellent. Attractive, very clean, nice breakfast, quiet rooms, good location for Vallejo and Benicia. Staff are tops in service and helpfulness. Great value.

  • Stayed: November 2013, traveled with family
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Review collected in partnership with Best Western
Thank Martha M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gnubla, General Manager at Best Western Plus Heritage Inn, responded to this reviewResponded January 29, 2014

First and foremost, thank you for your stay with us in December! We take pride in our staff and service for each individual’s visit. At the BEST WESTERN PLUS HERITAGE INN we always strive to accommodate our guests with a perfect stay and I assure you that I will reiterate what you have said to our staff so that their hard work does not go unnoticed.

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255 - 261 of 380 reviews

Reviewed November 17, 2013

We stayed here about 5 days while visiting for a wedding. The front desk attendants were all very friendly and helpful. The hotel is conveniently located close to downtown and the Arsenal. Easy on/off access from the freeway.

We had a a kitchenette room on the first floor close to the pool. They had a continental breakfast and also an evening dinner food type thing. We didn't use the evening dinner service, but I thought it was a nice offering. They seemed to be catering to a lot of construction workers that were staying there.

The room and bathroom were a bit small, but fine. We had a non-smoking room, but there was a lot of cigarette smoke in hallways. The kitchenette had no pans, utensils or other amentities. To use the fridge, you had to open a cabinet that was blocked somewhat by the bed. Same for the closet. There was a security issue with the 1st floor door by the pool. It was always open/unlocked at night, but then locked in the mornings. ?!
There was a small seating area and bbq out by the pool. My husband enjoyed sitting out there in the evenings.
There was no fitness center, but was told they are building one.

  • Stayed: November 2013, traveled with family
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Thank QueenLaDeDa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 10, 2013

Our overall stay was very good. The staff were excellent. The rooms very nice and comfortable. The beds very comfortable. The only negative was the bathroom. Although it was clean and well stocked, it is run down, old and needs renovation.

  • Stayed: November 2013, traveled with family
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Review collected in partnership with Best Western
Thank Charnelle W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gnubla, General Manager at Best Western Plus Heritage Inn, responded to this reviewResponded November 22, 2013

We appreciate you taking the time to tell us about your stay at the Best Western Plus Heritage Inn, Benicia. Thank you for your suggestions as we strive to gain feedback on how we can better serve you. We hope that we will have the opportunity to WOW you during your next stay with us.

Sincerely,

Geraldine Felaire
General Manager

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Reviewed October 22, 2013

I recommend this hotel if you happen to need a place to sleep in the area. I went here to attend a wedding at the Benecia Arsenal. I was a nice and close location to downtown as well. The staff was friendly and courteous. If I need to come back here, this is where I will stay.

  • Stayed: October 2013, traveled as a couple
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Review collected in partnership with Best Western
Thank Misha T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gnubla, General Manager at Best Western Plus Heritage Inn, responded to this reviewResponded November 22, 2013

Thank you for taking the time to tell us about your stay with us at the Best Western Plus Heritage Inn - Benicia. We always try to supersede our guests' expectations. Thank you and see you the next time you are back in the area.

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Reviewed October 16, 2013

The only issue we had with this room, there was a used coffee packet from the previous guest in the coffee maker. Other than that the rooms were clean and well maintained. Darlene at check-in was extremely nice and helpful. We will be back the next time we go to Six Flags.

  • Stayed: October 2013, traveled with family
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Review collected in partnership with Best Western
Thank Marco C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gnubla, General Manager at Best Western Plus Heritage Inn, responded to this reviewResponded November 22, 2013

Thank you for staying with us at the Best Western Plus Heritage Inn in Benicia. I am glad to hear you find our rooms to your satisfaction and that you will be back and that Darlene was able to make you feel comfortable. I am so sorry to hear about the coffee. We take all reviews negative or positive very seriously. I can assure you it will never happen again.

All the best,

Geraldine Felaire
General Manager

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Reviewed October 4, 2013

My husband, my adult daughter, and myself shared a 2 queen bed room in Sept. 2013 while attending a wedding. Among all the wedding attendees, we had 7 or 8 rooms. It was great for all of us to gather in the breakfast room each morning. The breakfasts were different every morning and very delicious and satisfying. One morning there was a choice of plain scrambled eggs and Mexican scrambled eggs with FRESH cilantro on the side. The kitchen manager (so sorry that I can't remember her name) was delightful and attentive, ready to help and refill food when needed. The variety was great....eggs, waffles, bagels, yogurt, fresh fruit, cereals, etc. They even served appetizers like fabulous nachos with all the trimmings in the evening. The coffee was always fresh in the lobby when the kitchen was closed...VERY important. Rooms were modern and very clean. The staff was very friendly. The up-keep...wow...they were painting doors of guest rooms that looked to us like they didn't even need painting! We'd stay here again in a heartbeat!

Room Tip: I don't think you could get a bad room location. We stayed on the ground level floor on the fre...
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  • Stayed: September 2013, traveled with family
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Thank DebbieFry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gnubla, General Manager at Best Western Plus Heritage Inn, responded to this reviewResponded October 15, 2013

Greetings from California! Thank you for glowing review! We take pride in our staff and service for each individual’s visit. At the BEST WESTERN PLUS HERITAGE INN we always strive to accommodate our guests with a perfect stay and I assure you that I will reiterate what you have said to our staff so that their hard work does not go unnoticed. Once again, Thank you for such an incredibly nice review!

Sincerely,

Geraldine Felaire
General Manager

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Reviewed September 30, 2013

We were very satisfied with our stay at the Best Western Plus in Benicia. The room was clean. The beds very comfortable. Quiet location. Staff helpful. Hot breakfast was complimentary and good. WiFi was complimentary. We were traveling with grandchildren and had a very good experience.

  • Stayed: September 2013, traveled with family
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Review collected in partnership with Best Western
Thank Lori A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gnubla, General Manager at Best Western Plus Heritage Inn, responded to this reviewResponded October 15, 2013

Thank you so much for taking the time to write such a great review about us for all future travelers to read. We are so excited you enjoyed your. We strive to make you feel at home when you are with us and there is nothing better than blending your family with our Best Western family. See you again soon!

Sincerely,

Geraldine Felaire
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Heritage Inn

Address: 1955 E 2nd St, Benicia, CA 94510-2201 (Formerly BEST WESTERN Plus Heritage Inn)
Phone Number:
Location: United States > California > Benicia
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Benicia
Price Range: $110 - $162 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Plus Heritage Inn 2.5*
Number of rooms: 97
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Also Known As:
Best Western Benicia
Benicia Best Western
Best Western Heritage Hotel

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