On March 14, 2013 my husband called the day of check in to let the hotel know that I would be checking in late. He was assured that a night person would be on duty.
I arrived at the hotel at 11:25 p.m., alone. Outside there was a phone in a box to call the night person. I called 2 times and no one answered. I waited. I knocked on the door of the lobby and no one answered. The lobby was dark.
I had few options but to check into another hotel since there was no attendant to check me in. The next morning I went back to the hotel and spoke with Jessica, the manager about the situation. I also called Hotels.com immediately to explain what happened. I have called Hotels.com at least 6 times since. On two occasions I have been told I would receive the refund. I have been given an escalation case number.
In the end I believe Hotels.com has strung me along and lied to me. Extended Stay has not been pleasant to work with since they were not able to fulfill what they promised.
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- Also Known As:
- Extended Stay America Bakersfield
- Extended Stay Bakersfield
- Bakersfield Extended Stay