I stayed in the doubletree for 2 nights as part of a conference in Bakersfield.
The first impression I had was of the run down nature of the property. The roof was cracked, windows and common areas were dusty and dirty, the rugs were worn and stained and everything looked worn and scratched. When I reached the room it turned out the lobby was the better looking part of the property. The room in addition to being worn also had a funky smell. The rug in the sink area was stained and sticky and I decided to keep my shoes on.
After the first night – I thought the worse was behind me. I went down for breakfast – because of my Hilton status I get a free buffet breakfast. The breakfast was pretty poor, bland and little of it (some of the items –e.g. scrambled eggs were empty). This breakfast also didn't have bowls for the cereal, so they were using fruit cup. That was a first for me. I also had the catered lunch. It was low quality and bland.
When I went back to my room in the evening I found out it was not serviced. I called down to report and was told they would come right up to clean it. After returning from dinner – I found out it was still dirty (both the previous grim and the little extra I left).
It’s obvious housekeeping and maintenance in this property in unprofessional and management does not want or know how to fix it.
All in all – run down property and horrible customer service does not make a very good combination for a hotel.
It's hard to understand how they pass their corporate inspections from Hilton.
- Official Description (provided by the hotel):
- Conveniently located at the Rosedale Highway and Highway 99 - The gateway to the San Joaquin Valley and Central California - The DoubleTree by Hilton Bakersfield is the ideal location to call your home away from home, be it business or pleasure. We are conveniently located less than 3 miles from Rabobank Arena, Local, State and Federal Courthouses and Government buildings. We offer many different amenities including oversized guest rooms, complementary wireless access in public areas and guest rooms. We offer complementary parking, complementary shuttle service to and from the Bakersfield Airport, The Café is open for breakfast, lunch and dinner. Wanting to maintain your fitness regimen? Try out our fitness center, pool and spa. We also have over 14,000 sq.ft. of flexible event space to handle your meeting, convention or special occasion! ... more less
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- Also Known As:
- Doubletree By Hilton Bakersfield Hotel Bakersfield
- Doubletree Bakersfield
- Bakersfield Doubletree